I’d give no stars if I could. George is not a kind person to work with and there was a huge lack in communication and then he made it seem like I wasn’t getting correspondence. I had to send text screenshots to show him he in fact did not communicate with me - the gaslighting was insane. Also be warned - there is a fee for using credit cards that they don’t disclose. I even asked what forms of payment they take when I dropped my car off and no one mentioned a fee. Then tried to point out it was printed on a faded (printer ran out of ink type of faded) paper that wasn’t clearly posted when I dropped my car off. I didn’t receive respectful communication until I reached out to the manager, Jon Duckworth. He was kind and respectful and admitted this was a problem with George and would address it. I do not recommend this place and will definitely never be returning. Nor will I be visiting any Gunn dealership as I begin my search for a vehicle to accommodate our growing family.
View on GoogleGunn Collision Center
Mechanic in Selma, TX
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About This Shop
Providing reliable, high-quality auto repair services in Selma, NY, this shop specializes in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. They handle everything from routine oil changes and brake service to advanced electrical diagnostics and engine repairs. Open weekdays 7:30 AM – 6:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Had my vehicle for a few months. On the day I was supposed to pick it up, I was told some parts came in damaged and had to be reordered. After another two and a half weeks with no updates, I called for a status check and was informed the vehicle had been ready for several days. They claimed they tried to contact me, but I had zero missed calls or messages. Poor communication throughout the entire process, yet they still expected me to pay the deductible. Very frustrating experience.
View on GoogleStrongly don't recommend bringing your car here. I got hit by a drunk driver. Brought my car here to be fixed and they wanted to charge me $5,000 on top of what they were getting from the insurance. For what they said was previous damage that I would have no way of knowing it was there. When I said that I would go ahead and take it somewhere else. They charged me to put my car back together and for storage fees, which took more than half of the money that was paid to get my car repaired. Because they refuse to repair my car unless I payed the $5,000 to repair the body work. Mind you the guy handling my case for gun name is George. He never once contacted me to say my car was ready or to let me know what was going on with my car. I had to call them for updates and go back and forth with them and the insurance. It was the worst customer service and overall experience I've ever had.
View on GoogleVisited today (9/1/2025) to get an estimate for repairs on my truck. Unfortunately, the experience was disappointing from the start—the receptionist’s tone was rude and made me feel like I was inconveniencing them. The adjuster/manager doubled down with a dismissive attitude and offered little guidance about next steps or timelines. I value clear communication and basic courtesy, especially when choosing where to leave my vehicle and money. Based on today’s visit, I’ll be taking my business elsewhere. I hope management addresses this, first impressions matter.
View on GoogleI received outstanding customer service at Gunn Collision. I had two wrecked vehicles repaired at different times and they exceeded my repair expectations both times.
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