Keith's Service Center

Absolutely Do NOT recommend this shop at all. I sent my vehicle there to me diagnosed and was told it needed a motor but unsure why, was told no testing was done just opened the hood and it’s just toasted. Was given quotes of very high prices for a used motor. I found my own motor for a way cheaper price but was told it would be doubled service rates since he’s making no money off the parts. Fast forward to when I decided to get my car back and take it elsewhere I was told there’s a charge but don’t know what it was for, no explanation just Keith screaming at me and threatening me attempting to fight me. As I was awaiting my tow trucks arrival he continuously followed me yelling derogatory remarks and slurs. My wife that was waiting with my children in the car heard all the screaming and recorded the encounter and ended up calling the police. As I was looking over my car to verify nothing was damaged or taken I found that my brand new spark plugs and coil packs were left out of the motor and sat for who knows how long(up to a month) in the pa weather. My brand new never fired spark plugs are now rusty…bmw spark plugs are not cheap. This place is very unprofessional, disrespectful, dishonest and frankly disgusting.

Victoria V Car problems are frustrating as is. I was about ready to pull my hair out trying to find a tow truck driver (none were available) and a service center that is reliable when I was referred to Keith. I called and the receptionist was kind, personable, and quick to get the ball rolling. Keith arrived not 30 minutes after I called to personally tow my car to his shop on a rainy day and even gave me this cool stylus pen with a light! You really do not get service this reliable, compassionate, or thorough anywhere else. I got to keep my hair, relax, and now I have a new favorite place to talk about if anyone is in need of Keith’s services! ⭐️⭐️⭐️⭐️⭐️

Been searching for a new go to shop for my vehicle repairs and I found my new home base. They are quick, fast, and try to get your vehicle back to you as fast as they can. They always call and let you know kw about the status of the repairs and are so friendly. Brad and Nicole are the main 2 people ive been encountering and are so friendly and nice that I honestly forget that im getting repairs done. Thank yall for going above and beyond, youve made a returning customer with all you hard work and attention to detail.

I paid Keith’s Service Center in Cranberry Township $6,000 upfront for what was supposed to be a proper rear end (differential) rebuild/repair on my vehicle. They claimed they “rebuilt” it and handed the car back, but the problem was still there—noise, vibration, everything exactly the same. Turns out they didn’t even do a full rebuild; it was barely touched or done wrong. When I complained, they only refunded me a pathetic $150 after I pushed hard. That’s it—$150 back out of $6,000! On top of that, they admitted to ordering the wrong parts initially, which delayed everything and jacked up the cost with unnecessary charges. No real accountability, no apology, just excuses and attitude. I ended up taking it to a reputable differential specialist elsewhere who confirmed the rear end was still messed up and hadn’t been properly addressed. They fixed it correctly for far less additional money. Keith’s basically took thousands for half-assed (or non-existent) work and tried to brush me off. This place has a history of complaints—wrong parts, overcharging, not completing jobs—and from what I’ve seen online, it’s not isolated. BBB rating is low, not accredited, and there are stories of the owner facing charges for shady stuff with customer vehicles. Steer clear unless you want to throw money away and deal with headaches. 1/5 stars max—actually 0 if I could. Go to literally any other shop in the area. Never again.

If I could give this shop zero stars, I would. DO NOT TAKE YOUR CAR HERE. Without sharing an extremely long story. This shop did repairs on my car without asking for my approval, had the vehicle for over three weeks. I ended up having to call daily for updates and was never given a price until I demanded my car back. I would have rather flushed 3k down the drain than deal with this shop. This is your classic nickel-and-dime shop that can only survive by taking advantage of good people. They are unprofessional and dishonest. They really have you over a barrel when they demand their price so you can get your car back. Thanks for all the headaches and ruining a good car Keith.