Valvoline Instant Oil Change

I went to do a state inspection for my vehicle at this location and had absolute horrible customer service. From the moment I pulled in they treated me as If they didn’t want me there and certainly didn’t want my business. The young lady who came out to “greet me” said well it will be over an hour wait and “do you have a tint exception for the those back windows”- mind you, my windows are not dark and I stated that and she realized I knew what I was talking about and back tracked and then said ohh i was just looking at the back windows. She was trying to get me to leave instead of wait- it was obvious. Not a great feeling at all. Then I waited almost 2 hours and pulled back around and the guy doing the inspections came out and said “who told you to pull over here” in a very rude tone. No exaggeration at all. At this point I left. Though I waited this long, I refuse to give me business to a place that makes customers feel like they’re an inconvenience or as If i was some jerk. Whoever is in charge at this location should seriously think about who they have employed. I’m sure that I’m not the first person to feel this way and I’m sure it will make this location lose lots of business! Also, the open sign was off…it’s 2pm

There’s a reason I do my own oil changes, but I used VIOC for an inspection that was due and I know I won’t ever do that again. This location is painful from the layout of the driveway/lot to sitting in their waiting room. I couldn’t imagine any child remaining calm and patient in there it’s so bland. No TV, no radio on, no coffee machine just boring and bland and would never want to sit in there again. Idk why Valvoline allows people to walk on their garage floors, but this place is asking for trouble. Close to a decade since I’ve been to one and this here visit will mark my last.

They people at valvoline are always helpful. Sometimes their services are slower than they are trying to accomplish and that could be improved by more locations opening and all offering all services, not just some. I prefer valvoline to any other shop for the services they perform.

I was here early May for a NYS Inspection, it was around 1pm on a Saturday and they said the wait was approx 30mins. They got me in and got my out quickly. Daniel was the inspection tech, he was very polite and friendly. Wanted to share my experience b/c sometimes these "quick lube" gets a bad rap.

Inspector doesn’t know what he is doing. Car came straight from a reliable mechanic, writes it up for a fail on 2 things, both of which are incorrect. 1. Told me my car is leaking gas. Just came from the pump and a tiny bit spilled, so he said he smelled it. I asked “where it was leaking then?” Points to the floor where there is A/C water. He took that one off the inspection report after I put my hand in it and asked if I needed to drink some to prove a point? 2. Tells me my ebrake isn’t working because “it still goes forward when pressing on the gas and it’s on”. I litterally just replaced my ebrake with other work this week. Called my mechanic and he said an ebrake doesn’t hold back engine power and a car can still move with an ebrake on. A simple google search tells you the same thing. Store also opens at 7:30AM and they informed me they didn’t have an inspector in until 9AM when I got there to be first at 7:15AM. So I left and came back and then told me two other people were in front of me for inspections when I returned at 8:45AM. So had to wait a total of 3 hours to get an inspection done by someone that clearly doesn’t even know what he is doing.