Burdick Mitsubishi Service

I waited 3+ months for several calls back that never came. I was told months prior that my radio was covered under warranty, and that they'd ordered the part and it would be in in about a month and a half. After months of several unreturned calls, I was finally told they never ordered the part. After several more unreturned calls, I took my business elsewhere.

Now that I’ve took my time to sit and not be angry about the horrible service I received here with my car!!! First let’s start with this place had my car for at least 3 weeks past my appointment. Then Philip who supposedly is a mechanic took my wheel bearing out mind you bought it a couple weeks before Philip said it was no good but really it just needed the sensor that went with it because the one in it didn’t come with the wheel bearing (which I figured out later ) they charged me $200 just to exchange my brand new wheel bearing I told them was brand new then I go back and there is two more lights are on outside of the lights I brought the car in to be looked at !!! Then they tell me I have to have a manufacturer part which I didn’t I needed the sensor. So then I ask to speak with the manager (Megan) who I thought was gonna solve the problem told me to my face she was cancelling the bill the whole thing $410 but I was fine paying with the diagnostic just not the $200 that their mechanic told me to exchange because it was no good when really all I needed was the sensor Megan spun the tales of all tales gave me her personal number then gives me a loaner when my car is supposedly done ? Says she just wants to drive it to make sure but really she did not want to be present when the vehicle is picked up ! Then Philip extra rude by the way says that’s not what she told us and what are you paying for then? I request they get her on the phone after she told my husband she was at a camp with no service another lie. She then says you still have to pay the $410 I’m just covering the wheel bearing she decided to put in mind you I didn’t need a wheel bearing just the sensor and charged me the 200 to exchange my new one when the mechanic should have knew the sensor didn’t go with it when he pulled it out which she agreed he should have also!!! By the way the wheel bearing on the other side is the same way so even tho it’s not manufacturer wheel bearing it’s fine ? I TRULY ADVISE YOU NOT TO GET YOUR CAR SERVICED HERE !!!!!! Warning warning warning ‼️ do not get your car serviced here !!!! I am also reporting to the better business bureau and I am debating a small claims against them for half of what I Paid !! PLEASE YOU CAN BE NEXT LOOK AT ALL THE SERVICE REVIEWS ALSO A SENSOR SHOULD NOT TAKE 3 weeks to fix the problem nothing and they don’t communicate we had to drive here multiple times with no results !!!!!!!