I had an outstanding experience with Henry at Conrad's. I called the day before to let them know I had a tire with a nail in it and explained that I was on a tight schedule because I needed to get back to work as quickly as possible. From the very beginning, Henry was friendly, knowledgeable, and genuinely wanted to help. He went above and beyond by offering to drive me home while my tire was being repaired and then pick me back up when it was finished. That level of customer service is incredibly rare these days. The repair was handled professionally, and the entire process was smooth and stress-free. It's clear that Henry and the team truly care about their customers. I highly recommend Conrad's to anyone looking for honest, knowledgeable, and exceptional customer service. Not many shops would go out of their way to provide the kind of experience I received. Thank you, Henry, for making what could have been a stressful situation so easy!
View on GoogleConrad's Tire Express & Total Car Care
Mechanic in Troy, MI
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About This Shop
A premier independent auto garage in Troy, NY, dedicated to servicing general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 7:30 AM – 6:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
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I went in for an oil change and new brakes. I spoke to Josh, he was so informative and professional. I was told by a dealership that my brakes were bad, but they weren’t. He explained everything to me and answered all my questions without making me feel rushed. I will absolutely be back!
View on GoogleGot new brakes, great price and amazing customer service, very knowledgeable and helpful. Highly recommend!
View on GoogleHad to have a tire replaced, went to Conrad’s and had a very nice experience. Ordered the tire and had it installed the same day.
View on GooglePlace is awesome. Gave me good info on the new set I need and quoted em less than anywhere in the area. Great customer service too, thanks Henry!
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