Total Offroad & More: Truck, SUV, & Jeep 4x4 Parts - Lynnwood, WA

I had high hopes for great work to be completed at this location. Unfortunately, the final results were less than desirable. I had over $5,400 worth of wok done and have found several issues that are disappointing. First, the attention to detail was pretty low to include cutting my inner wheel well plastics for unknown reasons instead of just removing them for the install. It looks like it was cut by a 5th grader with a sawzall. Second, using zip ties in several locations where bolts and fasteners should have been re-used. Third, not adding grease to any of the joints in the brand new steering components via the zerk fitting and then having me drive 500 miles. Finally, and the the biggest issue was a terrible alignment job that ended up ruining my front wheel bearings within a week and a half. I made them aware of the bad alignment since the truck was pulling extremely hard to the right from the moment l picked it up. l was advised to just drive it for the recommended 500 miles and they would check it then. Now l have to purchase two new wheel bearings, have them installed and have another alignment done on my dime, costing over $1,000 at Les Schwab. It now drives at it should thanks to Les Schwab. It really feels like l got the raw end of this deal, but they gladly took my money.

Total Offroad & More really helped me out of a tough spot! I contacted Aaron Grice at the Lynnwood facility and arranged to have a set of skid plates installed on my 2023 Ford Bronco. I purchased the parts online and was only able to get two of the seven plates installed myself. I lacked the tools and the experience necessary to get the job done properly. That's where Total Offroad & More comes in. We discussed what I wanted done and they gave me a very fair price, considering the complexity of the installation. They even shaved off a little time when they were able to complete the task in less time than originally estimated! When they were through, I examined their work closely and was very satisfied with the results. The fitment was perfect and the parts looked like they had been installed at the factory, right down to the paint daubs added to the mounting hardware. Their showroom was full of components and systems to make your 4x4 perform optimally, and I was pleased to find a wide range of products from reputable vendors in their inventory. I highly recommend anyone having their vehicle serviced here. The staff is very courteous, knowledgable, and experienced. It's apparent that they are also comfortable tackling challenging projects.

Collin and Aaron (spelling?) at this location were amazing and the other guys working were great too. Excellent customer service. I bought a used Bronco that this shop had done a ton of custom work on and they remembered the original owner and the work they had done on it. One of the pins from the quick disconnect light rack had broken and they were able to replace it and fix everything quickly. They show that they value their customers and take pride in their work. Highly recommend!

I had an extremely poor experience with this business. I brought in my lifted truck to have the lift removed. I was quoted $3,389 for parts only and was clearly told that no additional costs would be required. After payment was made, I was later contacted and informed that additional funds were needed to purchase more parts, directly contradicting the original agreement. I objected to this unexpected increase, as it was not disclosed or authorized beforehand. When I went to retrieve my vehicle, the staff behaved in an unprofessional and hostile manner. I requested a refund since no work had been performed and no parts had been installed. The business refused to issue a full refund and only returned $1,800, without providing a clear explanation or itemized accounting for the remaining balance. Additionally, my vehicle was returned in worse condition than when it was dropped off. When I attempted to seek clarification When I tried to understand why, one of the employees started yelling at me Please save yourself the stress, time, and money. I do not recommend this place.

I went in to Total Off-road to buy my son some sideboards, I knew nothing about them. These men were so patient with me, in finding me the right ones. Thank you for the service you provided for me. My son will be getting his sideboards for Christmas. Great place to shop.