Carson Auto Repair

I came in on 7/6 with a check engine and traction control lights on. They were already busy. They found a way to squeeze me in. I left my car overnight. A diagnosis was done that day, within an hour. Work was completed and they did a test drive by the next morning. My 2019 Grand Caravan is driving smoothly again. They even gave a great quote for a tune up. Anyone with a dodge I would highly recommend this shop. They have earned my repeat business. I was highly impressed with how kindly I was treated and how quickly they were able to get me back on the road. Thank you again to your whole team.

I had an outstanding experience at Carson Cars! If you're looking for a new or used vehicle, I cannot recommend them enough. From the moment I walked in, the atmosphere was welcoming and professional. I worked with Carlos, who was incredibly knowledgeable, patient, and, most importantly, not pushy at all. They took the time to understand exactly what I was looking for and helped me find the perfect car for my daughter's first car. The buying process was smooth, transparent, and quick—no hidden games or last-minute surprises. The financing department, especially Shane who was equally great, explaining all options clearly. I am thrilled with my daughter's new FIAT 500 and the stellar service I received. If you want a stress-free car buying experience, go to Carson Cars and ask for Carlos! 5 stars!

I would strongly caution anyone considering Carson Auto for service, especially when insurance or documentation is involved. What should have been a straightforward insurance review turned into over a month of delays because Carson Auto repeatedly failed to provide standard documentation requested by the insurance company, including a formal diagnostic report. During that time, I was repeatedly told the documents had already been sent, when they had not. Once the insurance company actually received the required documentation, they reviewed it within one to two days, making it clear that the delay was not on the insurer’s end, despite Carson Auto repeatedly claiming otherwise. I made multiple requests to be copied on communications or to have documents sent directly to me so I could verify what had been provided. Those requests were ignored. Instead of resolving the documentation issue, I received pressure to return a loaner vehicle while the claim was still pending—even though the delay was caused by Carson Auto. I later brought a different vehicle to Carson Auto for a check engine light. While they performed an oil change at no charge, the same warning light returned a week later, reinforcing my lack of confidence in their follow-through. Across multiple interactions, the customer service—particularly when speaking with Curtis—was consistently poor and unprofessional. Based on repeated issues with communication, documentation, and accountability, I would not recommend Carson Auto for service.

Well let's see when I first went in with check 4x4 light and wrench on. I specifically told them it's either moisture in wiring leading to or from or in the 4x4 switch itself. And since I purchased from Carson cars I had higher expectations. For the next almost 3 weeks it was in the shop a week out a day etc. Claiming to have checked all fluids and thoroughly inspected and can not find a cause. Assuming it's just a touchy system and I was guaranteed good to go to Florida for a vacation for the next few months. Well by the time I made it to California the 4x4 switch fell out into my hand. So obviously it was not inspected as they had said or they would have noticed and fixed it instead of only clearing the error lights. My check engine light is also on repair said it's just cause 4x4 can no longer go off. My fuel door light is on. My trans oil temp is 190 instead of 270 and my truck is now ticking or pinging. I really hope they checked fluids as they claimed. My first payment is due tomorrow on a 17,000.00 loan this kind of pisses me off I've driven less then the repair shop did burning over a hundred miles while in their possession. Now they guaranteed my extended coverage will cover all of these issues they will handle it if I have any problems. I hope they are correct and do so I will update my review after that. And yes Carson cars handled these issues being under the thirty day warranty they give all buyers on all cars, though they also claim free transpo while being fixed this amenity was not offered to me at anytime but I was given a ride from one of the salesmen and my car was brought to me

These guys are awesome. I found a van I wanted they made sure I got it. I would recommend Carson cars to everyone.