Kirkland Classics, Inc.

*****BEWARE************** This shop is under new ownership and the "good reviews" are from the previous ownership. This was a huge mistake my husband and I made when bringing our 1957 Chevy Bel Air to this shop. My goal is to keep this as short as possible to be the most effective. Being a business owner myself of 3 businesses I would NEVER treat/communicate with any customer the way Sean has done with my husband and I. Sean the new owner is extremely unprofessional, condescending, and lacks the knowledge of the industry he has bought in to. He continues to use the excuse of "I'm from the tech world" as his reasoning for not knowing things, or how to run the business. My dad owning a body, fender, paint shop my whole life I know how business should work. After 59 emails back and forth with Sean there is no way for me to put in a short review about the multiple issues with this shop. The poor customer service provided by the owner, the mistakes on parts orders, and so much more. Honesty is everything in automotive industry and I'm a firm believer of building long term customer relationships vs. trying to take advantage of a single customer and marking up the bill as high as you can. ****Beware his policy is I can do whatever I want +/- 10% because I have a sign by the door***** I put in writing from the very beginning (as this is not our 1st classic car) that any change order needs to be in writing. When we are doing $10k worth of work no I'm not authorizing you to mark up the work another 10% at your discretion. Again this is not my first go around with classic car restorations. This policy was just another nice email from Sean (1 of the 59) Sean it's about long term, repeat business. You won't be around for long if you treat your customers the way you've treat us! I truly hope you use this as a coaching opportunity and improve your services.

Yes; I wrote this same review on that Y*@P site, but was worth sharing here too. If you have the patience, these are the right guys for repairing and improving your classic car or truck. Did I wait longer than I would have liked; yes. But Sean and his team know their way around older vehicles, offer competitive prices (I took two of their service bids, then secretly shopped them around to other auto repair shops) and in both instances their estimates were on par or came under those of other who did not have the same classic car expertise. Was I worried about some of the other online reviews out there? You Betcha! But I found that If you’re looking for a straight-shooter mechanic on the east side, you’d be remiss not to check out Kirkland Classic Cars. -Andy

The most important part of your relationship with a mechanic is trust: trust that the mechanic is not a crook and they will do their best work on your vehicle. You can trust the owner here. He knows the laws that protect you as the consumer, he follows them, and he works with you to meet your goals. And you can expect quality work here! My only complaint is that at the time that my vehicle was here, they seemed to have trouble meeting deadlines. I imagine that varies with the season though.

I purchased a 1992 Ford Bronco at a ebay auction. The person that sold the vehicle claimed to be Todd Kirkman, owner of Kirkland Classics. This was, by far, the worst experience I have ever had with an ebay auction. The truck was completely misrepresented in the ebay listing including the actual mileage, (carfax showed almost twice the advertised mileage), ownership, (truck was titled to someone else), condition ,( ad claimed "fully restored and everything works". The following is a partial list of what was not working....heat and A/C, gauges, fuel tank filled with rust, axel seals leaking, brake peddle goes to floor, major engine oil leaks, cracked windshield, windshield wipers and a dead battery. Avoid this business and Todd Kirkman

Spent $6,000 to $8000 dollars at KCC having my classic restored here. Was charged new part pricing for used parts. New tires on front are now shot after 500 miles because alignment was off 1.5 inches (was charged for an alignment by KCC when they replaced the tires). Front shock springs put in by KCC are wrong and must be replaced and bushings were not replaced when KCC replaced the shocks. Steering wheel was replaced and nearly came off in my hands when driving away. They also marred the paint when replacing the door locks. Not honest and shoddy workmanship.