Mercedes Garage

The PPI was disappointing as I ended up with $10k+ worth of bill because Mercedes Garage failed to mention any of below issues in their PPI report for my newly purchased 2010 E63 AMG: 1. Strong fuel smell from the back of the seat - ended up having to replace the fuel pump as it was literally leaking, serious fire hazard, paid $2,100 2. Permanent fault code on the system - low voltage, as the battery was not in spec, failed my SMOG test, costed $500 to repair 3. A bent front wheel, it vibrates during high speed, $800 to replace the OEM rim 4. A split flex discs as per photo, will cost me $1,700 to fix 5. Oil Leaks (per photos): Mercedes Garage mentioned Timing Cover & Oil Pan slight leak - OK, but failed to capture Front Cover leak, Transmission leak 6. Other failures: Transmission mount collapsed, Motor mount collapsed, Right front wheel bearing play I paid $400+ to Mercedes Garage (claimed to be an AMG specialist) hoping that I get a clear picture of what vehicle I am getting into, as most of you would (who are new to Mercedes). However, if Mercedes Garage would have mentioned all above issues, I would have either walked away or negotiated a much better deal. So I am very frustrated at the moment. Being a reasonable person, I asked for 50% of the refund considering they did actually perform the inspection. But the answer from the garage (after calling them for 1 week!) was: "a/The photo you sent might not be your car; b/You have driven a few hundred miles after our inspection". So they refused any refund and questioned my honesty - don't think that's how you should treat your customer. You can check all my previous Google reviews and I am proud to be a decent and honest person. I am simply sharing all the facts of my PPI experience with Mercedes Garage in this occasion, so that whoever comes next know what to expect. I cannot recommend this garage for any of your PPI work in the future, please avoid.

The best in the business. Honestly, I'm shocked to be writing these words. I love Mercedes Garage. Issues get resolved. Communication is stellar. And they've actually invested in their relationship with me as a customer. They work with me, and happily fix everything I bring, large issue or small. I really liked the old service writer Adam, but the new guy is the best I've ever dealt with in 30 plus years. Recommended without reservation.

For the past +10 yrs I've trusted Mercedes Garage because of their transparency, honesty, patience, competitive prices and most importantly, premium quality work. They go above and beyond on customer service and are flexible, providing options if you have a set budget. When you service your Mercedes here, it'll always look better than when you dropped it off. Every time I pick up the car, I'm impressed by how clean the car is, down to the wheels. I highly recommend them and hope you find them as helpful as I have.

I recently brought my 1998 ML 320 to Mercedes Garage in Bellevue for a maintenance service. Their service met and exceeded my expectations. Adam explained to me what had been done. Since it is an old car, they also checked other parts of the vehicle for me. They found some defects. Adam told me they were not urgent issues but recommended me to have them fixed in the future. To have a peace of mind, I brought the car to Mercedes Garage the next week. Adam listed all the replaced parts in the receipt and explained to me what had been done in detail. I was treated with courtesy. The prices were very reasonable in both times. I can feel the difference before and after the services when I drive the car. I am so happy that I have found a reliable garage for my Mercedes!

I simply will not go anywhere else for service! Adam and Brian followed up with me with everything they said they would and the shop has been extremely busy. I am constantly impressed with the years of service experienced with Adam. From my first vehicle, now moving on to my third, I have taken all vehicles (Mercedes) to Adam as my primary Mercedes advisor and mechanic from years back. Hands down, this is the place to take your Mercedes if you want dependable and honest service folks.