Ali's Bellevue Auto Repair

I am writing this to warn anyone considering Ali’s in Bellevue. My 2021 Honda Civic (previously in pristine condition) was sent here for mechanical repairs following a minor front-end accident in November 2025. After holding my car for over a month, Ali’s returned a vehicle that is now a major safety hazard. The issues include: Poor Workmanship: They cut corners using aftermarket parts, failed to replace the engine cover, and left the car missing several bolts, screws, and caps. Mechanical Failure: I was charged for an expensive turbo replacement of questionable necessity. Now, the transmission shifts roughly, the brakes shudder, and there are loud rattling and whining noises that never existed before. Electrical/Tech Issues: Every single engine warning light is on. The remote start is broken. They claimed "calibration failures" for weeks, yet the car clearly isn't calibrated. Body Misalignment: There is a large gap in the hood where parts were not lined up properly. This shop has lived up to its poor reputation. If you value your safety or your vehicle's value, do not trust Ali’s, FixAuto Bellevue, or State Farm’s recommendations. My car is in significantly worse shape now than it was after the actual accident.

Great work for a good price! Sean has never tried to sell me anything I didnt need, and was upfront with me about cost of what I did. His mechanics always get the work done right, and they're happy to explain what it is that had to be done! A bit of an expensive oil change, but that just says to me that they're paying their team well, and a happy team puts out great work!

I came in for a routine oil change and asked if they could check whether there was a leak. At no point was I told this would cost extra. When I later saw an “oil leak inspection” fee on my bill, I simply asked if, since it was never disclosed, they would be willing to remove it. One of the staff started to explain things professionally, but the owner, Ali, cut him off. Thankfully, he said he’d remove the charge, but he did so in a rude and condescending way. He told me he “doesn’t do business this way” and accused me of not valuing a mechanic’s time. To be clear: I respect mechanics and the value of their work. What I don’t respect is being billed for something I wasn’t told about. And I especially don’t respect being insulted for politely questioning it. Ali may try to defend his rude behavior here which seems to be a pattern looking at other reviews. I hope this time he accepts the feedback and makes a positive change. Customers deserve more respect than what I was given.

So I didn’t actually have my car fixed by them. I had an accident and my insurance roadside assistance said to have it towed to them. That ended up being a bad idea because they don’t do bodywork which my car needed some of. My insurance kept giving me the runaround. My car was parked on their lot in two spaces. My insurance was telling me they wouldn’t tow it again even though they’re the ones who told me to have it towed there. I couldn’t get a claims rep or anything. he called my insurance for me and gave them my claim number and told them what was going on and that he was going to start charging them for storage. Suddenly, they towed my car for me. He was so kind and so patient with me. He could’ve easily just had my car impounded, but instead he chose to help me. Highly recommend just for the customer service. if I need car work in the future, I would definitely consider going there even though I live in Seattle.

I brought my Explorer in because my AC stopped working. PROS: -They were able to get me in pretty quick which was amazing. -They allowed me to purchase my own parts and bring them in (I have a friend who gave me a good deal on parts and they would arrive faster). -Since repairs took longer than stated the got me a rental car. CONS: - Customer service is not the best -They gave me the wrong parts to order. When they went to install the parts, they didn't know they were wrong and caused damage to the radiator because they were trying to force the part to work. -They made me pay to replace my radiator since I bought the AC pump. I made sure to buy the part they told me to get. -The repairs took longer than they stated. -They told me I bought the wrong radiator. I was very specific and asked them which radiator to get. They measured wrong and admitted fault. -They put the radiator (wrong part) that they tried to install in the back of my Explorer for me to return. It leaked fluid all over the back. Thankfully I had a rubber mat. When I showed them the spill, the front desk lady gave me a roll of paper towels. They didn't even offer to help clean it. -I asked for a garbage bag to put the radiator in. The front desk lady told me they didn't have any. I had to ask about the ones they use for the garbage cans. She found one and told me it was their last one as if it was a huge inconvenience to her. Overall the experience was not good and I won't bring any vehicles here again.