MP Auto Service Inc

This auto shop was referred to me. I took my vehicle in to get a diagnostic, due to some concerns that were not done correctly from a previous repair shop. I made an 8:00 am appt with Mack, the owner, I arrived at 7:50 am and parked in front. I see man moving cars and walking pass my car few times. He never acknowledged me. At 8:00 am I walked in and informed (the same man that had walked pass my car) Mack of my appointment for the diagnostic. He wanted to know the name of the previous repair shop (which was not necessary for him to do what I needed). I advised him I would prefer not to mention the name. He again asked me the name, appearing to be impatient with me. He stated he must see their invoices to see what repairs were done. I told him the previous shop’s name and he then asked, where are they located? He claimed he didn’t know of that shop. I’m still not sure why he was so adamant about knowing. I advised Mack I didn’t have access to a printer and asked if he could print or I could fax the repair docs so he could see exactly what was supposedly done by the other shop. He said he didn’t have either type of machine. He suggested I email the docs to his wife. I asked for her email and he said he didn’t know it. He said, she will be in at 10:00 am and he will call me to email her the docs. He called me at 10:58 am left a voice mail. I called back 10min later and spoke with his wife. I informed her I had been waiting for a call back since 10 am. She asked me to text her the docs. I advised her I had several pages. She then asked me to email docs. I kindly informed her to disregard and I would immediately return to pick up my vehicle. I was so disappointed in me, because I didn’t feel good about leaving my vehicle there with the type of interaction and conversation I had with Mack. Along with the NON- customer service of Mack and his wife, not up to date with communication, and the absolute lack of concern of gaining a new customer. The fact I wasted half the morning on my day off work to accomplish absolutely NOTHING at MP Auto, and spent $20 round trip for a Lyft.

Mr.Mack is the Go to if you drive a European car he’s solved a few issues on my s500 when others did not want to be bothered with it I’m actually taking my Cls550 to him tomorrow to sort out a kink and I couldn’t be more excited because I know he’s the man with the plan when it comes down to these cars man!😎🤙🏾

*edited review* Mac didn’t make a good first impression on me, but damn if he isn’t a no-nonsense, straightforward, diligent, honest mechanic. I previously said I wouldn’t do business with Mac, but I fully retract my last review on this establishment. I will take my vehicle to Mac from now on, he took care of my issues very quickly, and he was amazing with communication and worked very well. Thank you, Mac! I’ll be seeing him again any and every time I need work done on my car. Very honest, amazing mechanic. (Edit again) Mac is amazing. He’s taken care of me and my cars for years now, and I wouldn’t dare switch mechanics. Amazing establishment ran by an amazing man. He ACTUALLY CARES. It’s so rare to find that in this country nowadays.

This auto repair shop is phenomenal! Mack is an exceptional certified mechanic. In the short time that I have been doing business with him, he has been fair and honest. I have had two repairs done so far and I can say that I am extremely satisfied with his work. He has definitely gained my loyalty as I will be using his services for any minor or major repair work needed for my vehicles.

I had a bad experience at another auto shop and I feel like it is because I’m a woman so after to a phone call with the owner I took my car into MP. I had the best experience! They proved the other shop that wanted to change me 3000.00 wrong and they were kind and fast. I will always stay true to MP.