Porsche Grapevine Service

Just picked up a new Macan. Lance Martin is the best car guy I ever delt with! He took the car buying process down from a whole day back in December with Toyota to one hour since the only thing I had to do was sign and drive. I told Lance what I wanted and he executed! Never been so pleased at a dealership process or the one representing them. Will return not just for service but also other cars.

Truly a great experience! Staff is prompt and service advisor made me feel well taken care of and was able to work in an nice area while my car was getting serviced. Also the nice collection they have inside is just chefs kiss!

Sadly this service center will rip you off. They diagnosed my 2016 Porsche Cayenne with needing a PCM (Infotainment system) replacement for $10,000. They said it had been tampered with. I took it to a PCM specialist - in literally 10 minutes had removed some aftermarket hardware, installed by the previous owner, reset the system and it has been working flawlessly for 2 months now. Cost = $250. GO TO A THIRD PARTY SHOP FIRST! These guys will fleece you.

Avoid this place at all cost! Let me start by saying I rarely write reviews but I literally have driving around with a check engine light on for more than 3 weeks now. My light first came on 3 weeks ago I have an extended warranty so I immediately called and set an appointment for my vehicle. They took my license and insurance and gave me a loaner, cool. A week went by and didn't hear anything so I called to check in they told me it needed a part that was covered and they were waiting for it to come in, perfect. Later that day the loaner car tire caught a flat and it was losing air fast. I called my advisor Zach and was told because I lived so far away and since they closed in 30min I should take it to my local repair person. So I call my local discount tire, the advisor there said "I'm sure you get roadside assistance, before you pay for a tow call Porsche roadside assistance". So I called back but the dealership was closed but one of the options was in fact roadside assistance. Why was this option not offered at all let alone called for me?! Roadside assistance came right out and put the donut on my vehicle. The next morning I call and ask to switch out the loaner. I was told there weren't anymore loaners but that they would call when one was available. I had the donut loaner for the next 2 WEEKS! My advisor Zach finally calls and says you can can pick up your vehicle tomorrow morning. Thank goodnes, so on the way to the dealership what happens?? The loaner Porsche with the donut with under 1000 miles cut out literally on the side street. I called a tow myself and took and uber to the dealership to get my car. I finally make it to the dealership and they pull my car around I get in and yup you guessed it THE ENGINE LIGHT IS STILL ON!! Are you kidding me?! They tell me they fixed my car and it's probably just a phantom light, they turn it off and tell me if it comes back on just bring it back in,at this point I'm already late to work so I say ok and go to work. 3 days later the light comes back same error message. I immediately bring it back and they tell me the light came on because I need an oil change because the oil is old in my car and the new part they installed is sticking. I JUST HAD AN OIL CHANGE! They tell me an oil change is $400 and they can do it same day. I told them they are absolutely crazy if they think I'm going to give them another red cent and my engine light has already been on for 3 weeks!! So I take it somewhere else to get the oil change and call the back to set up a time to get the loaner car because of course the light came back on after the oil change. They then tell me I have to wait another week for a loaner to be available. EXCUSE ME?! I did my due diligence and brought my car in AND the oil change after you clearly didn't fix my car in the first place and now you want me to ride around ANOTHER WEEK with this engine light on?! My advisor and manager said they couldn't do anything for me because they didn't have a loaner car available. So now I'm a month in my engine light is still on and I text my assist today the morning of my appointment to get a message that my number has been blocked!! Why I'm not sure, at this point I'm about to just take the lose at take my car to Porsche Dallas. This has been the worse experience of my life!! My husband died in January and usually handles these things so I'm sure they saw me coming from a mile away. what a horrible way to be treated! I work 2 jobs now and have 5 children I need a safe vehicle to drive and this dealership completely let me down!!

Awesome service.. Ryan thanks man as always taking good care of my service need!