Mustang Elite Car Wash & Lube Center

Heard nothing but good things about getting your car, detailed here. Went in with my car and got a full interior, and noticed that after a few few days I was having bugs in my car that weren’t really there before. Upon deeper examination, I noticed that there were several spot spots in my car that were not cleaned at all, especially under the seats and in between the cracks of the backseat. After returning to have them try again, they did vacuum under the seats, but there’s still plenty of debris that is easily reachable at the front of the seats as well as in between seats. With how much money I spent, I’m disappointed that those details were missed. If I’m paying close to $200 for a car detail, I would expect a fully clean car and not have to go back at all. The parts that were visible, were done great, and the front seats were great. This is primarily focused on my disappointment with the cleaning of the backseat, both in between the crevices and the underneath.

My rating has been revised due to the owner of Mustang Elite Car Wash & Lube Center's response. ==Original review== I am a retired ASE certified Master Automobile Technician. So rather than deal with the hassle of used oil and filter disposal, I chose to take our 2006 GMC Envoy SLT to Mustang Elite Car Wash & Lube Center for an oil change. We arrived at 5:20, and the oil was quickly changed and we were sent on our way. 1.5 miles from Mustang Elite Car Wash & Lube Center, we started seeing and hearing the low oil pressure warning lights and alert tones. We IMMEDIATELY pulled off on a side street and turned off the vehicle. I called Mustang Elite Car Wash & Lube Center. I kept getting transferred to different people, and at one point I was told "It is just the oil pressure sender. Just drive it back here." I know better than that, so I asked to speak to the manager. I was again put on hold. At promptly 6pm, the closing time for Mustang Elite Car Wash & Lube Center, the line was disconnected. I called back, and got through to the car wash. They put me back through to the lube center. When I spoke with the manager, he agreed to come out and check the vehicle. Upon arrival, he kept insisting that it was the oil pressure sensor, and that it was safe to drive it. I did not agree, and he left. We called a wrecker and had the vehicle towed home, at a cost of $171.60. I immediately drove to O'Reilly auto parts, and bought an AC Delco PF61E oil filter. I installed that, and started the engine. The oil pressure was again normal. I was able to drive it with no oil pressure issues. I researched the Valvoline VO-108 filter that was installed on the 2006 GMC Envoy SLT. From google "The Valvoline VO-108 is a spin-on oil filter used for engine oil maintenance in various vehicles, primarily, certain Ford, Lincoln, and Mercury models." A cursory examination of the filter showed what appeared to be internal deformation of the filter element. I believe the filter collapsed internally under pressure due to a reverse oil flow though the filter. According to google, the proper Valvoline oil filter is a VO-200, and google lists this as a cross reference for the AC Delco PF61E. If I had been anyone other than an experience Master auto technician, and had taken Mustang Elite Car Wash & Lube Center's advice of "it's just the oil pressure sender" and had driven it back to Mustang Elite Car Wash & Lube Center, it would have done major damage to the engine that would have required a complete engine replacement. I am out $190.00 and 2.5 hours. Plus the stress and hassle of a simple issue that could have been rectified by installing the correct oil filter. =Addendum= Since the initial posting of this review, I have been contacted by the owner of Mustang Elite Car Wash & Lube Center. He has been in touch with Valvoline, and they confirmed that the VO-108 filter is correct for the 2006 GMC Envoy SLT. At this time, they think they got a bad filter. The owner agreed to refund me the towing fee and the cost of the filter. He will drop off a check and pick up the problematic filter tomorrow morning. Valvoline wants the filter for a failure analysis.

I’m very particular about car washes. This one is very good and trusted. Fast, efficient, and everyone is courteous and friendly. My daughter and I have both started using this one in Grapevine in the past year, since our previous preferred one was bought, changed name, and it’s just just the same…So yes, there are closer ones with full service but so far I prefer to drive 15 miles to Mustang Car Wash to care for my car.

We were told it would be done at noon when we dropped it off at around 8:40 this morning. we got there at noon and my car was on the side. We waited thinking it was done and just needed to be brought up. No one said what it was doing, and while we waited we watched it come out of the wash while we were there at 1:02pm. Then it went to get detailed and didn't finish till 2:32pm. This is where we finally got the call that it was done. My seat and seat belts are still wet, so I am sitting on that. I'm just curious what happened with my car from 9 to 12 when we left it here. Not somewhere I would go back to for detailing or a wash. Better off next door at the do it yourself wash.

Refrain from visiting this establishment if you value the condition of your vehicle. If I were permitted to assign negative ratings, I would do so. I paid over $200 for a detailing service, yet the service did not even vacuum the trunk. The manager’s response to my inquiries was consistently, “That is the best we could do” or “There is nothing we can do.” The manager tried to clean everything with an all purpose cleaner. The seats were still visibly dirty, the door hinges were still dirty, and even half of the tires lacked tire shine.