2020 Jeep Grand Cherokee
Common Problems
Ranked from 87 federal NHTSA complaints and 1 recalls. Every problem links to the complaint IDs behind it.
15 Common Problems
Ordered by how often owners reported each one to NHTSA. The bar shows how common a problem is relative to the most-reported on this vehicle. Expand any problem to see the federal complaint IDs.
- 1
Infotainment Screen Delamination
17complaintsMedium severityElectricalThe infotainment screen is delaminating, causing the screen to become obstructive and difficult to use.
$200–$1,500est. infotainment unit service · 0.5–3 hrs laborGet local quotes - 2
Check Engine Light and Unexplained Failures
16complaintsMedium severityElectricalCheck engine light illuminates without clear cause, leading to unexplained failures and intermittent vehicle performance issues.
$100–$250est. professional diagnosis · 1–2 hrs laborGet local quotes - 3
Engine Misfires and Failures
14complaintsHigh severityEngineThe engine experiences frequent misfires and failures, including camshaft wear and misfiring cylinders, leading to loss of power and engine stalling.
$200–$900est. ignition service (coils/plugs) · 1–4 hrs laborGet local quotesRelated recall: 23V411000
- 4
Transmission Issues and Jerking
14complaintsHigh severityTransmissionTransmission jerks, fails to engage, and throws error codes, leading to inconsistent shifting and poor performance.
$200–$2,500est. drivetrain diagnosis + repair · 1–8 hrs laborGet local quotes - 5
Air Bag Deployment Failure
5complaintsSafety riskElectricalThe air bags failed to deploy during a collision, increasing the risk of injury.
- 6
Steering Issues
5complaintsHigh severitySteeringThe power steering randomly quits working, requiring significant effort to steer the vehicle.
- 7
Steering System Malfunction
4complaintsMedium severitySteeringElectrical power steering intermittently fails, causing the steering to cut in and out while driving, increasing the risk of accidents.
- 8
Electrical System Malfunctions
3complaintsMedium severityElectricalVarious electrical system malfunctions occur, including issues with speedometer, cruise control, and other electronic systems.
- 9
Transmission Failure
3complaintsHigh severityTransmissionThe transmission fails to shift gears, causing the vehicle to stall and become non-operational.
$2,500–$5,500est. transmission rebuild/replacement · 8–16 hrs laborGet local quotes - 10
Engine Failure Causing Vehicle Shutdown
2complaintsHigh severityEngineThe engine fails while driving, resulting in the vehicle shutting down unexpectedly and requiring towing.
$4,000–$8,000est. engine replacement · 12–20 hrs laborGet local quotesRelated recall: 23V411000
- 11
Forward Collision Avoidance System Issues
2complaintsMedium severityOtherThe forward collision avoidance system malfunctions, causing the vehicle to stop unexpectedly or engage incorrectly, leading to potential accidents.
- 12
Seat Belt Retractor Failure
2complaintsMedium severityOtherThe seat belt retractors fail to function properly, requiring frequent replacements under warranty.
- 13
Sunroof Explosions
2complaintsHigh severityOtherThe sunroof spontaneously explodes, causing significant damage to the vehicle and potential injury to the occupants.
- 14
Unintended Acceleration
2complaintsHigh severityBrakesThe vehicle occasionally experiences unintended acceleration, posing a safety risk to the driver and passengers.
- 15
Vehicle Spontaneous Acceleration
2complaintsSafety riskOtherThe vehicle spontaneously accelerates without the driver's input, posing a significant safety risk.
Other years & sources
Data source: U.S. National Highway Traffic Safety Administration (NHTSA) owner complaints and recalls. Problems are clustered and ranked from the complaint record; occurrence counts reflect corroborating complaints, not total incidence. Vehicle image is illustrative. Repair-cost figures are typical U.S. independent-shop ranges (parts + labor) for the class of repair shown — actual quotes vary by region, engine, and diagnosis; always confirm with a local shop.