I came in to get a diagnosis on what was wrong with my car, but the whole experience felt off. The tech and others in the shop were loudly talking about issues as if they wanted me to overhear, which felt unprofessional. He kept emphasizing how “expensive” everything was going to be, saying things like “ooo that’s a lot,” and recommended several repairs my car didn’t actually need. On top of that, I was told the diagnostic would be $50, but when it came time to pay, he tried charging me $80. I decided to take my car to Fabie Boys for a second opinion, and they told me the issue was simply the fuel pump. Instead of paying $800–$900 for unnecessary repairs, I paid $320 and fixed the actual problem. I’m glad I got another opinion before moving forward.
View on GoogleBobby Auto Shop
Mechanic in Lancaster, PA
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About This Shop
Proudly serving drivers in Lancaster, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 9:00 AM – 5:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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Google Reviews
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To start, I came in with my 2017 GMC Terrain SLE for an oil change and coolant flush due to froth being under the oil cap, and I heard that it may be a head gasket problem. After coming here, I was told that it was a plugged pipe, he showed me exactly what was wrong and where it was and gave me a price before starting. Afterwards, he told me what he did and what I should do. My car isn’t fixed 100% since I couldn’t afford the pipe unclogging but with the repairs he did do, my car drives better than it did for sure. As someone who has anxiety and is not good with cars whatsoever, this place is a breath of fresh air for people looking to get their car worked on. Welcoming, friendly and customer-conscious; I personally couldn’t ask for a better shop!
View on GoogleTook my mom here for some work she needed for her inspection. Her normal garage recently changed management and the new crew had dragged their feet getting her a replacement wheel for her 2010s Malibu. And in mom's words, "They seemed a little fishy". Bobby was able to not just get the additional work done, at a very fair price, he took the time to ensure mom didn't feel rushed or pressured. Bobby is a busy man, cause he's getting the job done right! Thanks
View on GoogleA 10/10 recommended this shops owner I watched his interactions with other customers who came as I waited for my assessment. Bobby wants to make sure everyone was satisfied. He is honest and isn't trying to get over like so many other shops I've been to here. He will only do what is necessary and tells you exactly what's happening in real time if you wait with your vehicle. I watched as he didnt turn anyone away. He and his crew are hard working and know their way around a car and its needs. So greatful to stumble across this gem in the city.
View on GoogleI could not recommend an auto shop more. Bobby and his team are amazing at what they do. As someone who does not have much knowledge about cars I know when I bring my car here they will take care of it and be honest and straightforward. I feel so lucky to have found them when I moved here.
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