True Performance

We have used True Performance for 3 different vehicles, including 2 different makes. The most recent time was in February and this was the best experience yet. Randall kept me up to date as to the progress of the repairs and the coordination of the insurer's estimate and reimbursement policies. The car was finished sooner than expected and it came back looking showroom new. The front desk staff was easy to communicate with and was welcoming over the phone and in person. I appreciate working with a family owned business.

I was kissed on my back bumper but such things are never as they seem. True Performance used OEM parts and repaired my car to as new condition…..all covered by insurance. I got my car back with the comfort of knowing it is safe to drive with original parts are skilled labor. They even washed it! I was more than pleased by the work and pride plus great customer service. The pictures say it all. A+

If you want your car back to new, these are the folks you want working on it! Exceptional work and a true advocate for you to make sure insurance companies don't short change making you whole again. Especially if you need work due to someone elses stupidity, True Performance will ensure it's done right and you aren't left with a duct tape, buble gum solution - even if that's what the other person's insurance company is trying to offer. I hate to have to bring them a car but if that is the situation - this is the only place I trust.

True Performance is the only shop I’ve found that actually fights for the customer instead of taking the easy way out with insurance. I am generally very wary of repair shops due to years of dealing with foot-dragging and corner-cutting, but True Performance is the complete opposite. When my BMW M2 Competition was hit, Ed managed my case with incredible diligence. He fought the insurance company's attempts to cut corners to save money at every turn to ensure they used the right parts to bring the car back to its "like-new" state, all while keeping me updated through pandemic-related shipping delays. They made a long, awful process so much less awful where they could. What continues to truly set them apart, however, is their long-term integrity. Two years after the initial repair, I had a minor issue with the door alignment. They got me in immediately, and the owner personally helped troubleshoot a separate tricky noise issue that most shops would have used as an excuse to blow me off. If you have a luxury vehicle that needs work, don't even hesitate. This is the one.

We have been customers of True Performance for almost twenty years and they continue to impress and surprise. Unfortunately, our latest visit to Randall and his team was due to my wife's car being involved in a hit & skip while she was inside our local grocery store. True Performance quickly scheduled an appointment and I had the opportunity to meet with Rob Williams. He evaluated the car thoroughly and even took the time to clean a few areas to remove plastic residue left from the other vehicle. He provided quotes for both the work from the accident and some additional work that I wanted to perform if the budget allowed. Rob worked directly with our insurance company to ensure proper repairs would be made and covered under our policy. He also made professional recommendations for some rust repair that was discovered once the body panels were removed. During the course of the work being performed, our vehicle was subject to some additional damage for which True Performance took full responsibility. They were honest, up front, and explained how they were going to make it right while providing a rental car and updated timeline for repairs. I received a call from the owner himself apologizing for the situation. I respect when someone takes responsibility for their actions and does their best to make things right. Regrettably, we were unable to perform the additional work I asked to be quoted due to budgetary constraints, so it was a surprise to us when we picked up the car to find that Randall made the decision to perform that work free of charge. As usual, we were thrilled with the quality of the work performed which has been the primary reason for bringing our vehicles here for the last two decades. Frankly, we had debated trading the car in for something newer, but after seeing the finished product we knew we would be keeping it in the family for years to come. I have nothing but respect for the entire team at True Performance and thank them for their professionalism and commitment to quality. Keep up the great work!