Central Ohio Auto Body and Repair

I had a great experience with Central Ohio Auto Body and Repair! My car was finished even earlier than they predicted, and I really appreciated the weekly updates throughout the process. Tiffany was always so friendly and helpful whenever I called. The car looks fantastic, and I couldn’t be happier with the results. Highly recommend!

I hope I don’t have to get my car fixed again 😭 but if I have to then Central Ohio Auto Body and Repair will have my business. My car was completed ahead of time than the estimation date which was even better. Repairs looks great, smooth process and efficient communication with the team.

Went here only because it was in network with my insurance, Took it down 2 stars because about 3 days after receiving my car back my passenger opened the vanity mirror and the cover was broke. Not sure how that happened or what happened but it wasn’t like that when I took it up there, I used both vanity’s as a sun shield the day taking my car up and they were fine. But other than that body work looks okay and they offer a warrant on the repair they do, which is good. Job was also done very fast. Customer service is pretty okay but I haven’t brought up the vanity issue to them because I don’t want to have to drive it 45 minutes to fix something that can take me 5 mins and costs $3 so I don’t know how they’d react to an unsatisfied customer.

A little history to start here. My Father passed away at age 67 on 7-2-2019 of cancer and my mother gifted me my Father's car earlier this year for my birthday (Infiniti 2009 G37x). Unfortunately on 7-2-2020, I hit a tire in the middle of the freeway causing major damage to the undercarriage and fender of the vehicle. My insurance company totaled it after the estimate from Central Ohio Auto Body and Repair. I was heartbroken and sad that the car that still smelled like my Dad that he had driven me in so many times could not be fixed. I spoke with the man that runs this shop (Grady) and not only did he listen attentively to my desire to get my car fixed, he even recommended how we could get it done. This guy is straight up a good person. Grady did a detailed inspection and determined the car was fixable and at a fair cost which was covered by the total even minus the salvage fee. He ordered all original parts and the car looks and drives beautifully now. Not many owners/managers actually listen and take the time to understand how much a car means to a customer, but Grady sure did and then some. What's more is when I picked up the car he came out to meet me to go over the work and always kept me updated on my vehicle. Not just a great experience but I met an amazing person and will always recommend and use this body shop going forward. Great people that truly care about their customers. Also I wanted to give recognition to Tiffany who was so pleasant and forthcoming during the entire repair process. I cannot thank you enough for fixing my late Father's car and doing such an amazing job to make it look brand new. He would be proud of you guys too. Thank you! Jeff Amos

Disappointed with the quality of work done to my car. My 2017 Subaru BRZ was in an accident and I was recommended by progressive to take my vehicle here at the expense of the at fault party. I didn’t notice these imperfections at first as I was happy to get my car back and I went on vacation right after. 1. The panel gaps between the hood and the fender, along with the fender and the door or noticeably bad. 2. The front bumper is not clipped in all the way. 3. My alignment is still off. 4. The door makes contact with the fender when opening it. (Noted by my passenger) Attached are pictures of the side in question, along with the other side for comparison. I was able to pull out the fender so that it no longer comes into contact with my door. But this was still something I should not have to do to have a functional door Overall, I’m happy to have a car to drive, but I’m just disappointed in the level of work done with my car. The only reason why this isn’t one star, was due to the fact that it was done early. But I’d rather have my car fixed correctly, than fixed fast.