New Country Toyota Saratoga Springs Auto Body

I'd love to change this to 5 stars as they were nice. But, I had a 7:15 a.m apppointment this morning and was forced to listen to LOUD club music while I waited for my car be repaired. The manager said there's no way at all to change it. I kindly asked to be put in an office so I could escape my headache and also get some work done on my laptop and I was told no. The loud club music was blasting in the service area as well as the sales floor-- no escape. In addition, I was promised over the phone that I'd be the first car to be serviced if I got here right at 7:15 am. I pulled up at 7:10 am and was told I'm third in line.

Bad experience with the service department - stay away! We took our Highlander for tire rotation and they offered to do a service check. They came back and said our battery was no good and needed to be replaced. Trusting them (big mistake), we said go ahead and came away with a $300+ bill. Later that day we found a printout in our car, likely left by the technician - see picture. This showed that the battery condition was rated “good”, our trust had been misplaced. We were contacted the dealership 3 times to give them the chance to give their side of the story - no response. As a customer I feel scammed, they decided to ignore the problem and see if it would go away. We no longer trust them - neither should you.

“Very disappointing experience. I was given what I believe was an outrageously high quote for rust cleaning and resurfacing work, and when I refused to approve it, the response felt intimidating rather than professional. Mentioning the DMV in that situation came across as a threat and made me feel pressured into paying unnecessary charges. This did not feel like honest or customer-friendly service. I would not recommend this place and I strongly suggest that anyone considering service here get another estimate first.”

This dealership likes to use a scare tactic of telling people they shouldn’t work on their cars at all but bring them inside and we’ll work on them for outrageous prices. How convenient you can call and schedule your next vehicle maintenance from the engine bay. That’s illegal by the way. You won’t void a ware for doing your own scheduled maintenance.

if the number of words that I use to do this review with limited to 11, it would be, this is the fifth vehicle. My family has purchased from New country Toyota. That being said our experience today was productive and supportive. Jerry H, our salesman provided Clear, explanations, and listened to our needs and wants in order to get us very good deal. Even the sales people on his left and right were pleasant and interactive while he was dealing with the business manager and answered questions for us. Purchasing a new vehicle can be exhausting but Frontline sales people like Jerry inspire confidence and help get the job done.