Walmart Auto Care Center

If I could give ZERO stars I would. We arrived for our appointment and they started working on the vehicle pretty much right away. About 20 minutes went by so we decided to get our only frozen item, given that it was only an oil change, and head back to the tire center. Once we got back the employees informed us they did not have the oil filter in stock. No problem we'll go to autozone down the road and get one. My boyfriend had specifically asked if there would be any wait time, the associate said, “no, we will have a bay open and get you right in.” It has been 30 minutes now and counting and they haven’t even STARTED on the vehicle. Absolute garbage service that we will never be using again.

Waited almost two hours past my appointment time to be told they didn’t have the tool to take my car’s tire off. It was a 2008 SmartCar and just required a 15mm size wrench head for the lug bolts. I could have avoided this if 1.) I had been able to get someone to answer the phone when I called ahead to ask if they could service a smartcar. and 2.) could have brought the required tool for them to use if they didn’t have one, since we OWN one. I can’t get the tires themselves on and off the rims without their specialized equipment, otherwise I would not have any need of their services. They seem to have a lot of policies in place that effect their ability to effectively troubleshoot, probably for liability reasons. I came because my friend had a positive experience, but this seems to be relatively rare. Needless to say I will not be back. Until they get more competent people working, I would steer clear. It’s just a waste of time if you have a rare or older used car.

Quality tires and friendly fast safe service

Just got 4 tires installed took a bit bs with customer service but the installation went great. Found out Mavis damaged my car installing winter tires never weighted or balanced them. Never did my alignment,now my car is safer+smoother. They did an excellent job installing them but customer service needs to be more upfront/honest with guest that part was beyond annoying

I had an appointment at 2:00pm. We got there 15 minutes early, went shopping for an hour came back our car wasn’t in the garage yet. At 4:00pm I went up and complained because our car still wasn’t in yet. Finally at 4:30 they got our car in to put new tires on. We were there for 3 hours for an appointment that was at 2:00pm. The workers had no ambition and or management. I will not bring my car there again.