West Herr Chrysler Dodge Jeep Ram of Orchard Park Service and Parts

I want to thank David for his outstanding customer service. Even though my appointment was running well behind schedule, he kept me informed throughout the process and made sure I was taken care of every step of the way. Delays happen sometimes, and David handled the situation professionally, communicating clearly and making sure I felt valued as a customer. His commitment to providing a positive experience did not go unnoticed. I truly appreciate his efforts and would highly recommend working with him

I recently brought my 2025 Jeep Wrangler in for service at West Herr Chrysler Dodge Jeep Ram, and overall I had a very positive experience. The staff was friendly and professional from the moment I arrived, and they took the time to clearly explain what work needed to be done and how long it would take. What stood out most was the communication throughout the process. I was kept informed with updates, and everything was completed in a timely manner. It’s clear they value customer service and transparency, which made the whole experience smooth and stress-free. My Wrangler was returned in great condition, and the work performed gave me confidence that my vehicle is being well taken care of. I would definitely recommend their service department to others and will continue coming back for future maintenance.

So grateful I took my Ram Promaster here! I was told by another shop I needed to replace my alternator but it was a ground wire and sensors. Thank god I found a honest shop🙏🏾 and got my van fixed in a day!!! Unbeatable prices and most importantly fast service.

A very good first experience with this shop. Excellent communication and updates. Service was completed ahead of their initial completion date estimate. And they helped me on a warranty issue that saved me thousands..Really appreciate their efforts and customer service. Would highly recommend! '23 Dodge Challenger GT

Scott really held it down and got me my dream car. Also got me a fair price for my used vehicle. If you're in the market for a Jeep and don’t want a horrible sales experience, come to Orchard Park West here.