Harriman Auto

My car blew a head gasket on the Thruway. Harriman Auto was there within minutes of getting the call. The towing fees were reasonable, and everyone was pleasant and helpful. They were thorough in their assessment of my car, completely up front about what was needed and what it would cost, and both friendly and professional. Their professional standards would not allow them to do the "quick fix" on my car, but they were clear about why and I am confident that they made the right decision. I strongly recommend them.

Harriman Auto is built upon the integrity of Greg, its owner. I have been going to Harriman Auto for 27 years, since before it moved to its present site. Greg has done countless things for me which have earned my loyalty and trust. I talked to him about the way he goes out of his way for his customers. He explained that he considers his job not just repairing cars, but helping people keep their lives in order, as car issues can really wreck a family's plans. Here is the thing: If I take my cars somewhere else and am told I need work on my breaks, I cannot be sure that it is true. But if Harriman Auto tells me, then I know I need work on my breaks. So I cannot and would not take my cars anywhere else. Finally, he has a great motto: If you like our service, tell your friends. If you don't, tell us. And I have had the occasional issue here, but Greg always made good on it. As I said, his business is built on his integrity in a business where reputation is everything.

I was en route to a wedding in upstate NY when my car started making a weird noise. We pulled off to the closest mechanic and were lucky this was Harriman! I had to get a bit of overdue work done on the car, and they gave me a very fair and appropriate price for results that could be completed within a few hours. Since we had to get to the wedding sooner we rented a car at the Enterprise a few blocks away, and they had a discount with Harriman customers. I was a little skeptical of this place because of it’s lower reviews but I had a perfect experience. All three of the employees I interacted with at Harriman were very considerate and friendly, and I think they went above and beyond to help me out at pickup as well (including giving me a ride back from dropping off my car rental). Also my car drives like new now!

Professional, realiable, great service each and every time.

I owned a 1986 Ford Tow truck and had the vehicle serviced by Harriman Auto before to replace a leaking bed piston everything was fine. A year later the truck doesn't start I ask them to pick it up from the lot and tow to their shop as I think its a fuel pump. They pick it up and tow it to their shop. They did a charging system test, replaced fuel filter housing bleeder screw, Installed a lift pump they had laying around in the shop, and installed 2 batteries I supplied. Then they tell me my truck was hit by another vehicle in their lot and needs a new passenger door. I said ok accidents happen I am not in a rush since I am selling this truck when its fixed do the best you can and take your time. They let me know the door was replaced the truck is good to go. I ask Scott, the fellow I was dealing with and a woman over there to let me have a customer come look at the vehicle if they buy it I will bring the title and pay them their bill of $1000 from that money, they said ok. Client comes from Maine, 5 hours away and the owner Greg tells them until the bill is paid they will not be looking at any tow truck. The buyer is appalled, I call and beg to pay via credit card feeling bad for these 2 guys that just came from 300 miles away, I am rejected, cash only. The buyers leave. I call and speak to Scott and the woman and say I will send a driver from Brooklyn to pay you the $1000 I owe you but please do me a favor and keep the truck in your yard until I sell it which will be shortly as I am taking any reasonable offer and lost my yard where they picked the vehicle up from. They say no problem once you pay us we can do that for you as we have plenty of space. I send a guy from Brooklyn pay them the $100. Then later I find out from someone that my truck was towed back the yard in Highland Falls quietly and dumped there with no notification from Harriman Auto, my truck was not running (because I think Harriman broke the battery lead on purpose) and blocked in several vehicles and a boat on the property. The owner of the yard which I haven't used in over a year calls another towing service to junk my vehicle which he felt was abandoned. Now my truck is impounded and they want ridiculous money to get it back. I knew I should not have paid Harriman in full until the truck was sold with money in hand. Some great business practices here! People who don't keep their word!