Landpro Equipment

I first contacted Riley in the service department regarding my 855 John Deere tractor. From the first conversation He was professional and knowledgeable and worked with me to resolve my issue. I thought I needed to replace both tires. When I brought my front two wheels and tires he recommended a solution which worked out great. The service dept was efficient and very much customer focused. Thank you Riley for all your help.

I wish to send out many thanks to Eric, Ryan and Rachal in the service dept. I had a little issue and with no hesitation they addressed the situation with sincere concern. They were all so professional yet personable. They are a true asset to your team.

Left a message for service dept about a week ago. Nobody calls back. I called another place today further away. I left a vm and he called back in five minutes. They will get my business. Just be good at the basics.

Service is poor. I brought in my chainsaw for service. I was charged 200.11 for a turn up. I have always to use them for service.When I tried to start it, it would not start so I took it back. They had it over two weeks with no phone call with no estimates. I went to pick it up and they want another 300+. I told them to keep it and walked out. If you have bought a Stihl from them, I would not recommend NOT them for service. You might want to use fairport. Macedon is not trustworthy.

This started as a great experience, until we got the machine home. We actually remarked on how much smoother the transaction was than five years ago when we bought a walk behind here. This time we bought a new Z930M from Karly who was fast, knowledgeable and professional. We went in Monday AM, and she set us to pick it up Wednesday AM. Great. It was there at 8:30 when we came to get it. We looked it over, but when we got it home, we noticed big rusty chunks out of the ROP brackets. When I called, she apologized and said it happens to all of them and they could give us some touch up paint. We have a 13 year old zero turn that was purchased there new and it has zero damage on those brackets despite 1500 in-service hours. This one just came out of a crate. What? We plan to keep this machine just as long so rust on day 1 is not acceptable. I called back and she said it happens unloading them and it should have been touched up by the technician first. It’s a pretty serious impact as you can see by the pictures. That concerns me and will be in the back of my mind for the life of this machine. If this was a one-off accident, we should have been told and we would have chosen another machine. She then offered to have someone drive out and and and touch up the paint, which we accepted because the machine needs to be in-service. He came to our equipment within two hours and was professional and friendly. We have bought at least 3 John Deere commercial machines here for our small mowing business over the years, and various Stihl items. This is a big investment for our business, and when you work that hard and spend that much for something brand new after 13 years, you want it perfect, and we deserve that. Attention to detail and doing things right matters. You never get a second chance to make a first impression. It should not have come to us damaged and now that’s the experience we will remember. It was a stressful culmination to something we’ve been looking forward to for years. Let’s hope there’s no on-going issues from whatever impacted the machine.