Quick Lane at West-Herr Ford

I purchased a very nice used F150 At West Herr Chevy. Back in the fall it was due for its first oil change so I took it to Ford quick lane across the street simple oil change tire rotation. I was getting ready to head out of town the next morning and I always inspect my cars, and I noticed that the coolant level was extremely low.Well, you could look at the photo and tell me what you think. According to the paperwork, it was inspected and the level was fine. So after contacting ford Quick lane and complaining, they stated they were sending me a coupon for another oil change and they would get it right the next time. Well here we are middle of January and I have not heard anything from them nor got anything in the mail. I’ll be taking my business elsewhere from this point on .even the sales experience wasn’t great. So I’ll choose wisely on my next purchase

I am extremely disappointed with my experience at Westherr and will not be conducting any future car business with them. Although the sales process was satisfactory, the mechanical condition of the vehicle was not. The car required frequent visits On two occasions, I had to bring the vehicle in for issues, . Despite these issues, the dealership seems unconcerned about assisting me in obtaining a new vehicle at a similar price, with them covering the minor difference in cost considering the inconvenience caused. Instead, they expect me to accommodate their schedule, which is unprofessional and not a good way to maintain customer loyalty. Just trying to get another buck out of somebody who paid cash is gross.

I had my truck inspected at Quick Lane. It took 1 hour. So easy and reasonably priced.

Dean and the rest of the West Herr Ford Quick Lane staff have serviced our vehicles for over 15 years. That in and of itself should tell you all you want to know about the care and quality of the services that they provide. These people are top notch. I highly recommend them to friends and family. You will too.

Went in for leaking tire. A word of caution...the name Quick Lane is Ford's name for any routine service that can typically done in a couple of hours or less, not a major job that should be scheduled with the main service department. DO NOT EXPECT QUICK SERVICE! You can typically wait three or more hours for a simple service that will actually take only forty minutes of mechanics' time to complete. The only exception is if you arrive before 6am, and are one of the first five or six customers. The staff are all very pleasant and competent, the waiting area is clean, comfortable, and well appointed, so if you arrive after 7am, you can make yourself at home for a couple of hours, or have the shuttle to take you where you'd rather be. My tire was fixed nicely by the way.