Walmart Auto Care Center

INSTALLED MY TIRES ON SOMEONE ELSE’S CAR! This has been a frustrating experience from start to finish. When I initially called to make an appointment, the man on the phone took my information and asked what kind of tires I wanted, then scheduled me for Sunday, January 11th—but failed to mention I needed to order the tires in advance. I showed up for that appointment only to find out they didn’t have the tires I needed in stock, which completely defeated the purpose of coming in and wasted my time. A kind employee ended up ordering the tires for me and scheduled me for 9:00 AM this morning to have them installed. When I arrived today, I was told they had installed all four of the brand-new tires I paid for onto someone else’s vehicle, and the woman had already left. They had to call her and have her drive back so they could remove my tires from her car and install them onto mine. To make it worse, the tires weren’t even the correct size for her car, and she told me what she ordered was completely different—so I’m not sure how any of this was overlooked. They waived the installation fee, which I appreciate, but I’m honestly shocked they didn’t offer even a slight discount on the tires themselves. My tires were mounted and driven on by another customer before being put on my vehicle, meaning they technically were no longer “new” and are now considered used. Waiving labor doesn’t fully address that. Also, while I was stuck waiting in the lobby for this to be corrected, one employee was making extremely loud, repeated coughing noises for an extended period of time. It was honestly uncomfortable and felt unhygienic—if someone is that sick, they really shouldn’t be at work around customers. Overall, this was a major inconvenience and I won’t be returning.

This place is an absolute nightmare. Butter beware. Unfriendly, ignorant staff. Sure the tires are cheap, but when you combine it with the stunning ineptitude of this business, I don’t think honk the savings match up. I’ve been dealing with their mistake for over a week now. They broke a lug nut and refuse to take responsibility. They wouldn’t install 2 of the 4 tires I bought. I would have returned all of them, but they installed the ones they installed and refused to remove them. An absolute joke.

I'm in the same situation as a customer downstairs. I also ordered two tires. On the day of my scheduled installation, they said one tire had arrived, but the other was delayed, so they couldn't install them. I waited for about a week, but the second tire still hadn't arrived. During that week, I contacted customer service, but they didn't resolve the issue at all. So I canceled the order. I placed another order for two tires, but the result was the same: one arrived, and the other was delayed. I thought they would ship both tires together, so why did only one arrive? There must be an internal problem. So I changed my mind; I decided not to order two tires together, but to order them separately to see if there would still be a delay. If you're ordering four or two tires, I suggest ordering them separately. Replenish: Today I had two appointments to have two tires installed, one at 11 AM and the other at 12 PM. While installing the first tire, the technician told me he needed my car's wheel lock. I realized I had left my wheel lock at home, so I drove back home to get it and then returned for my 12 PM appointment. Although I had to wait a long time, the technician with glasses was very patient and helped me install the tires, even waiving the installation fee. I was very happy and grateful to the technician with glasses.

I ordered tires that never showed up, my appointment was cancelled the day of, when I called to get some help I was left on hold for 30 mins and completely forgotten about. I’m pretty sure the lady actually meant to hang up on me. In the end I got no meaningful assistance. Abysmal experience.

Had an appointment to get 2 snow tires put on in the front of my car. My appointment was 4 o’clock and got checked in at 3:55. At 5:30, the mechanic came and said we are pulling your car in now for tires. They did not realize that I have been waiting for an hour and half and my car was still parked outside where I had parked it. Ridiculous experience for someone who was waiting over a week to get an appointment made online.