Tilley’s Auto Repair

Unfortunately, our experience with this shop was extremely disappointing. We originally brought our car in on June 29 to have the shocks replaced. After picking it up, we immediately noticed a clunking noise that had not been present before the repair. When we brought the vehicle back, we were told an additional part needed to be ordered. From there, communication became a major issue. Days passed without any updates, and our attempts to reach the shop went unanswered. However, after my wife posted a negative review, we received an immediate response and were told to bring the car back in. The new part was installed, but the problem persisted. At that point, we were told a "brand-name" replacement part would need to be ordered instead (why is he not using brand name products?). While we understand that repairs don't always go as planned, we were left without confidence in the reliability of our vehicle and received very little proactive communication throughout the process. By July 8, we still had not heard anything, so I called to check on the status. During that call, the owner informed me that the part had actually arrived the day before and that he was planning to call us to bring it in "within the next few days." After already waiting more than a week, this was frustrating. What bothered us most was the way our concerns were handled. When I explained that we were unhappy with how the situation had been managed, the owner immediately became defensive. At one point, he told me that he "isn't responsible for my emotions." When I expressed concern that we had been left without reliable transportation, he responded that the car was "completely fine to drive." Given the ongoing noise and unresolved repair issue, this was not reassuring. A quick google search proved that the statement was not only incorrect but negligible and could have caused major damage to the car. When I asked whether we could receive a refund and take the vehicle elsewhere, he said that refunds were not available. The conversation became increasingly unproductive and hostile, and he eventually refused to discuss the matter further because my wife had signed the paperwork rather than me, despite the fact that I was present when the vehicle was dropped off. Shortly after the call, he texted my wife and stated that after installing the new part, he no longer wanted to service her vehicle because I had been "rude" to him on the phone. To be clear, I never raised my voice, used profanity, or became disrespectful. I simply expressed that we were unhappy with how the situation had been handled and wanted to explore our options. Our frustration comes from the lack of communication, the delays, and the dismissive and defensive responses we received when trying to resolve the problem. Additionally, we were completely turned off by the fact that the parts he uses is not of good enough quality that would prevent this issue from the first place. It took three total installations to resolve the matter, the first two was with his own parts that failed, the third was with a brand name that worked. In the end, we were left feeling unheard, unsafe, and without confidence in either the repair, the customer service or the shop. Based on our experience, we would not return and cannot recommend this shop.

On my way out to Las Vegas from California recently, my AC went out and I had to drive most of the way with the windows down… I was a hot mess!!! Thank goodness a friend recommended Tilly’s Auto! Jared got me in quickly and took excellent care of my car. He got right to the problem, was able to get the parts really quickly, and charged a fair price. I’m a cool kitty once again! Thank you so much Tilly‘s Auto, 10/10 would recommend!!!

New to the country and I found peace of mine trusting Tillys the past three years with my very old car. Which is still going strong! Affordable trustworthy reliable work. They also has the best water in the waiting room ha. I watched Netflix ate my dinner and finished a few emails while relaxed in good hands here at Tilly’s Auto Repair

I can’t say enough good things about Tilly’s Auto Repair. Jared, the owner, is one of those rare mechanics you can actually trust. He gave my car a free checkup and didn’t try to sell me a bunch of things I didn’t need — just honest, straightforward service. They also handled my oil change quickly and professionally. What really stands out is that this is a true family-run business that supports local nonprofits and gives back to the community. You don’t see that much anymore. It’s clear they care about people, not just profits. I take all my cars here now, and I recommend everyone in the area do the same. Businesses like this are the backbone of the community and deserve our support.

I had another positive experience with Tilley’s Auto Repair. When my pluggable hybrid car wouldn't start or open, Jerrod quickly found the battery was the issue, ordered a replacement, and installed it within an hour. The shop was honest, professional, and resolved my problem fast at a fair price.