I had a frustrating experience with this dealership’s service department. The engine light on my one-year-old car kept coming on, and they repeatedly dismissed it as a software update. Eventually I was told there was an exhaust system malfunction, but they still insisted it was just a software issue and claimed it wouldn’t affect drivability—only “lower fuel efficiency.” But lower fuel efficiency clearly meant something was wrong. When the engine light came back on just 12 hours after I picked up the car from their service, they refused to schedule another appointment. After reaching out to the service manager, a technician just called to assure me the car was "fine" and hopefully a software update would come out in July. I took it to another dealership, where they properly diagnosed the issue with the exhaust system, ordered a part, and fixed it for good. I won’t be returning.
View on GoogleMercedes-Benz of Novi Service
Mechanic in Novi, MI
Already have a check engine code? Look it up, or browse common symptoms.
About This Shop
A premier independent auto garage in Novi, NY, dedicated to servicing general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 7:30 AM – 5:30 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
Customer Reviews
0 WrenchConnectWrite a Review
No reviews posted yet.
Have you visited this shop? Be the first to share your experience!
Google Reviews
Review snippets from Google Maps. WrenchConnect reviews are submitted separately.
Took my vehicle in for a scheduled full service maintenance and some warranty work. Only was able to get my service tech on the phone once within the three weeks they had my car. The manager was never available and no other tech was able to assist me. After a week without my car, I asked for a loaner or rental, got nothing! I had to find a rental on my own. It was the worst experience I had ever received from any dealership. Ford and GM dealerships at least get me a loaner or rental without keeping my car for an entire three weeks
View on GoogleWorst experience I have had at a dealership every time I walk in. Brought my Sprinter in multiple times in the six months since I bought it off their lot and every time I am the “ugly step child”. I am in for warranty repair, already frustrated that my expensive, top of the line vehicle needs repairs and I have had terrible service. From telling me it’s customer abuse and I will have to pay, to not responding to text messages, to sitting on hold for forever, no call backs…you name it they’ve done it. I truly can not imagine worse service. Just left there today, dissatisfied yet again and I will not be back, any other Michigan dealership will serve me better.
View on GoogleCalled to schedule an oil change on a Sprinter Van, they wanted $1000 just for an oil change. Y'all are out of your mind.
View on GooglePlan your visit
Connect & Location
Business HoursOpen Now
More shops in Novi, MI
American Tire Distributors
3.8A premier independent auto garage in Novi, NY, dedicated to servicing general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 8:00 AM – 5:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
Automotive Techniques Inc.
4.6A premier independent auto garage in Novi, NY, dedicated to servicing general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 8:00 AM – 5:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
Car Fix Novi
5.0A premier independent auto garage in Novi, NY, dedicated to servicing general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 8:00 AM – 6:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
CARS of Novi
4.7A premier independent auto garage in Novi, NY, dedicated to servicing general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 8:00 AM – 6:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
Class Automotive
3.9A premier independent auto garage in Novi, NY, dedicated to servicing general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 8:30 AM – 5:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
Classic Collisions
4.8A premier independent auto garage in Novi, NY, dedicated to servicing general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 8:00 AM – 6:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
Are you the owner of Mercedes-Benz of Novi Service? Claim this listing to manage services and contact details.
Claim Listing