Gil's Northwood Collision

Had to leave at least one start to post this...but, be assured, this business doesn't deserve even the one...best advice I can give is GO SOMEWHERE ELSE. The two nice things that can be said is that the paint finish work performed by this shop is fairly good, and they are close to my home. That said, every other aspect of my repair experience was "worst of worst" including: 1) Disgusting rudeness on the part of the owner, Kevin Pelkey, and Carol Pelkey, who handles the front desk. All the way NASTY. 2) Lie after lie after lie about why the vehicle had poor bumper and trunk fit (and plenty of boorish declarations that "I HAVE OVER 40 YEARS IN THIS BUSINESS!!!") the FIRST time I went to pick it up on August 4th of 2023. I refused to take the vehicle at that time because the Bumper Cover and Trunk Lid obviously did not fit correctly. I have date-stamped pictures to share. 3) On August 30th, owner called me and said "we figured out that the trunk lid which we purchased was defective", and promised that the vehicle would be ready on September 1. So...do the math here...it took him almost a month to determine that the parts were bad?? Really??? While I was paying full cost of rental car since August 23, the day the insurance company's $20/day rental coverage assistance ended? 4) I picked up the car on September 1st. The trunk lid doesn't close properly, the collision warning and blind spot systems don't work at all, and the bumper cover is improperly fit, with ACTUAL WAVES in it. At this point, I'm cutting my losses, taking it to a Ford dealer, and putting this nightmare behind me. Honestly, I'll need a barf bag if I'm ever within 50 feet of Kevin and Carol Pelkey, the owners of this shop, ever again. I've been around awhile, and I know that anyone can make a mistake; I'm quick to forgive. But what's really at the heart of this is the absolutely rude, confrontational, and foul treatment that I received from Kevin and Carol Pelkey, the owners of Gil's Northwood Collision. I know they have a lot of local friends and family who patronize their shop, and maybe they treat them decently...can't be sure about that; all I can tell you is that they treated me horribly AND did a piss-poor job at the repair they were PAID IN ADVANCE BY THE INSURANCE COMPANY TO DO; and I'm telling everyone I know so that they don't have to go through what I did. AVOID. AVOID. AVOID. AVOID...if you drive a car built after 2013...go to your car brand's dealership; they have the skill, parts, and technical support to work on a modern vehicle and perform repairs properly.

TOP NOTCH! Excellent Customer Service. Reliable - consistently on time as promised. Workmanship the very best. Can't say enough good things about this company and the Owner - always willing to go an extra mile to provide the best service.

Kevin, Carol, and team went above and beyond to help me with my car. My battery died during frigid temperatures. Kevin graciously jumped my car so I could get it to the shop. They replaced the battery within two hours! So quick and efficient. Kevin also called to go over battery pricing - keeping it honest and transparent before service. I am lucky to have them nearby!

I have been taking both of my old cars to Gil’s for about 4 years now, and have received excellent service every time. I’ve had all types of work done, brakes, complete windshield replacement (after safelight couldn’t help me), rust repair around the windshield, tires, battery, exhaust, and more. Kevin and Jamie are always so nice and go above and beyond for me. I’m moving away, but whenever I’m in town if I have a car problem, I will make my way back to Gil’s. Thank you for years of good service.

Recommended for the best of the best for any type of needed repairs. The work they have done on my vehicles spans decades. Neon, 2-Dakotas, Caravan, Ford Focus.2 Cadillacs. One repair, they fixed the entire undercarriage after the Neon ran over a street sign during a snow storm, Caravan hit a deer and the antlers were stuck in the fascia; Cadillac got hit by a deer. One Dakota just needed ball joint and tires. The other Dakota needed a fuel rail. They can restore any car to perfection. Thanks Kevin!