Sullivan Tire & Auto Service

I had a great experience at this shop. Their pricing was fair, honest, and very customer-friendly. After I got a nail in my tire on April 4 in the morning, another shop told me it could not be repaired, that I needed a new tire, and that I should replace all four tires, with a very long wait. When I came here, Kevin was very nice and clearly explained the repair cost, and the super nice mechanic fixed my tire quickly and did an excellent job. The price was very reasonable, my tire has had no problems since, and I’m So grateful for their help. Highly recommend this shop to anyone looking for honest and reliable service!

I came to Sullivan Tire on Monday asking for winter tires, and if possible, Continental Viking Contact 8 for my wheels. I was told everything would be ordered and ready, and my appointment for Wednesday at 10 AM was confirmed. But when I arrived today for my appointment, I was told that my order was not processed for some unknown reason. The tires were not in the shop, and apparently they had been bought by someone else some time ago. No one explained why this happened, and no one notified me in advance. Instead, I got this “surprise” only when I showed up for the appointment. If I had been told on Monday that the tires were not available, I would have immediately looked at other brands or gone to another shop and ordered a different set right away. In that case, I would have easily received them before my Friday trip to Canada. Instead, I only learned about the issue on Wednesday, after losing two full days. I then spent the entire Wednesday driving from shop to shop, trying to find winter tires that would fit my wheels. Nothing suitable was in stock anywhere, everything had to be ordered, and the earliest delivery for the tires I needed would have been Monday, which was already too late. Sullivan Tire offered me only a couple of random tires they had in stock, but they were completely unacceptable. Because of this situation, I ended up having to spend significantly more money on new wheels of a different size just so I could buy winter tires that were actually available in stock. All of this happened simply because Sullivan Tire acted irresponsibly and failed to communicate. I will never return to this shop and would not recommend it to anyone, you can easily end up in the same situation.

Always great service. One time, I could have sworn that I needed new tires or a wheel. And these guys, it sold me straight. It's nice to know you can have your car worked on these days and not get ripped off. Thanks sully!!!

I had a professional experience at this location. I had been giving my business to a Mitsubishi Dealership service shop but after a year and half of having car trouble and dealing with their negligent mechanics, I decided to try Sullivan Tire in Watertown. I called David explaining my car frustrations and he was able to thoroughly explain to me what the dealership couldn't. I will be returning and happily driving an hour for all my future car needs to provide my car with the proper care it deserves.

David, Kevin, J.T., and Eric all do an excellent job, and I trust them with all of our car repair needs. They take the time to listen, and then after diagnosis they explain things clearly and communication is always timely. Thank you for all that you do.