The service on my car was good, but it was quite an unexpected expense, and I wasn’t even able to get all of the required services completed so I still will have to go back. I just purchased my car at the end of August and I thought my car was certified but I guess they didn’t do the transmission flush or change the spark plugs, so now I’m required to do those services which costs around $1200/$1300. And I needed 4 tires which was about $1400, and somehow the housing unit for my oil had a leak and needed to also be replaced which was also over $1000. Plus I’m also in need of rear brakes and rotors as well. It’s barely been 6 months since I purchased it and it needs about $4500 worth of work. I had them complete half of the work so now I still need to plan on how to pay to do the rest. But the service itself was fine. They sent a video which was nice so you can see what and where they are talking about which is helpful. And It cost quite a bit more than I was expecting, but thank goodness for a $150 coupon & a tire sale. My service manager was always, and is always friendly and attentive. Next time I’ll make sure my car is certified before I purchase it- which was the case the previous two times, which is why I continued to come back to Mercedes Benz of Des Moines. I don’t typically have these type of repair problems, and definitely not this soon. I know the price of everything everywhere has increased so I don’t know if these prices vary drastically from any other auto-repair shop, but I wish the regular upkeep items like the transmission flush & the spark plugs being replaced had been previously completed when I purchased it like I thought.
View on GoogleMercedes-Benz of Des Moines Service Center
Mechanic in Urbandale, IA
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About This Shop
Proudly serving drivers in Urbandale, NY, this facility offers specialized expertise in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 7:30 AM – 5:30 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
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Five stars from the first sale all the way to the now routine service. This location has to be the most customer oriented business I’ve ever had a relationship with. Braheim takes care of me, and I learned about him through a colleague whom he also takes care of in the special way that he does. Blessings to all, you’ve made my commute safer, and much more comfortable team!!!
View on GoogleJust a simple Oil & filter, transmission check kind of visit. The car was ready when promised, our advisor told us what to watch out for next. Loaner was ready and our car returned to us by the time promised. What more can we ask??
View on GoogleAnother great experience. Service B done on the AMG GTS. Professional and respectful. Will definately be back.
View on GoogleI can’t say much about their services, but I’ve been trying to book a service appointment for almost a month and am still waiting for a call from service advisors.
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