Absolute Auto Repair

"I brought my 2010 Dodge Journey RT (3.5L V6) to this shop for a coolant leak. After receiving estimate #31912 for a total of $3,036.22, I decided not to proceed due to technical discrepancies and costs that I find to be predatory. Technical Analysis of the Estimate: • Inflated and Overlapping Labor: I was quoted $1,417.50 for 'Camshaft Seal Remove & Replace' on top of $567.00 for the 'Timing Belt Remove & Replace'. Technically, to access the seals on this engine, the timing belt must already be removed. Charging for both procedures as independent tasks is a clear case of overlapping labor that does not align with industry standard labor guides. • Extreme Parts Markup: The timing belt and water pump kit (Gates TCKWP295D) was quoted at $710.15. For reference, a superior Continental Pro Series PLUS kit (PP295LK3), which includes the hydraulic tensioner and all necessary seals, has a market price of approximately $234.79. • Total Labor Cost: Charging nearly $2,000 in labor for a job that takes between 6 to 7 hours according to standard manuals is excessive and unreasonable. Note regarding potential shop justifications: To anticipate the typical response of 'our prices include a warranty and quality parts': no warranty justifies a 300% markup on parts, nor does it justify charging for overlapping labor by virtually 'disassembling' the engine twice on paper. High-end OEM components like Continental or Mopar provide the same or better reliability at a fraction of the price quoted here. As a customer who understands my vehicle’s mechanics, I feel obligated to warn others: always demand a labor hour breakdown based on the manual and compare prices before authorizing repairs. I have attached photos of the quote provided and the actual market costs for high-end components." "If there was an error in the estimate, please inform me and provide the updated estimate; / will remove the criticism."

Absolute Auto once again delivered great service at a very reasonable price on my 2010 Lexus. I had multiple fluids changed due to age and mileage and they were honest about what didn’t need changed yet. Car runs great and Absolute does a great job making sure my vehicle stays in top shape.

This was my first appointment with Absolute and I definitely will use them in the future. I had a new rattling in a rear tire area. They scheduled my appointment within 2 days of my call. They found a missing bolt from a rear brake assembly. They replaced the bolt within 2 hours of dropping it off and said they weren't going to charge me! I did give them some money as I was grateful for their repair but mainly for the best customer service! I will definitely start getting any needed repairs there as well as all of my routine maintenance. Privately owned garage and the best experience!

Absolute Auto goes above snd beyond every time I need a repair. The people who work there are friendly, knowledgeable and compassionate. Go to Absolute Auto today. You won't be disappointed.

Huge thank you to Travis at Absolute Auto and his son for helping me out with my headlight. They were incredibly kind, efficient, and honest. You can tell they genuinely care about their customers. The service is always top tier