Lithia Body & Paint of Des Moines

Body shop had my car for almost two months. Never called me to tell me my car was finished. When I picked it up… car wasn’t washed. Car was dead and I had to jump it. Plus there was NEW Damage done while in their care. They didn’t tell me about it or fix it. When I brought it to their attention he said they’d have to call me later.

I took my car in June 14th and just now got it back july 11th. They told me it would take two weeks but actually took 4. I never got updates, I called and asked when it will be ready and they would say this Friday, and then when Friday comes it isn’t done. Again, they said Wednesday Thursday it would be done and it wasn’t. We never got a single phone call that there was a delay in the time it would be done. That’s not even the worst part, I just got it back today and about 2 miles later, I get a tire pressure sensor turned on. I park the car and find a NAIL in it. Before I dropped the car off I had 35 psi and brand new tires. After, I had 29 psi in the tire with the nail. Just completely shocked at how a body shop can do this. Disappointed, dissatisfied all of the above negatives. Very unprofessional of them to take 2 weeks more then expected without a call notifying me. Good luck if you bring your car here. Thanks..

Our insurance company sent us here as one of their "preferred shops" in the area. We had an estimate done for some pretty straight forward front end damage (Bumper, grill, and some headlight assembly). After accepting the estimate, we were told the soonest they could start work was 3 weeks out. So after waiting 3 weeks, we drop off the vehicle and are told it should be a couple weeks but they never know until they strip everything down, etc. It took the shop 6 weeks to complete the work...6 WEEKS. During this time there was virtually no communication coming from the shop on what was happening. I had to call every week and every week I was told it would be ready the next week, only to wait and hear nothing, and call back. If the shop's story is to be believed, the wrong parts kept being ordered over and over (3-4 times according to the representative - that's got to be some sort of record!). I never got the sense anything was being done to fix these mistakes or make anything right. The kicker: we get our vehicle back and there's a quarter sized chip on the hood that wasn't there before. I was pretty shocked they would return a vehicle to a customer with NEW damage. After reaching out to the shop, I was told the chip was an issue they were aware of but apparently never thought to call and inform the owner of the vehicle. They told me this is a recall issue and took no responsibility for the damage occurring while in their possession. They said they could do a minor touchup but wouldn't guarantee the work. I told them not to bother and am reaching out to our dealership. It's always surprising when such large outfits can resign themselves to this poor of a level of customer service (and actual service). I would not trust this place to properly inflate my tires - don't leave your vehicle with them.

I had an excellent experience working with this shop. I wanted to “freshen-up” my 2011 Toyota Tundra by replacing a number of moldings. They were originally black and had become light gray over the years. Chad researched, found, and ordered window moldings, roof moldings, and cowl. Once all the parts had arrived, the technician Sergio had me in & out in one afternoon with everything installed. In addition, Abby at the front desk kept me well informed on the parts as they arrived (being so old, the parts came in from several areas of the country). Obviously this was not a big project, but the Lithia staff was very accommodating.

They did a good job on the car repair! It was done in a timely manner. The communication was a little bit of an issue, I pretty much had to call every single time to get any updates or information, even when they said that they will call me with the update. Not a big deal but still a definite area of improvement. Especially when every time I would get the "I was about to call you...."