Tire Kingdom

As a business owner myself, I feel it’s important to recognize exceptional customer service when I experience it and Omar at Tire Kingdom in Pembroke Pines truly went above and beyond. Being located in Fort Myers, one of my fleet vehicles broke down in the Pembroke Pines area with one of my detailers stranded and needing to make it safely back across the state. I contacted 4 different shops non of which cared to assist. luckily i called this store and explained the situation to Omar. Without hesitation, he immediately stepped in to help. What impressed me the most was that Omar assisted my employee over FACETIME, walking him through the issue step-by-step, patiently troubleshooting the problem and helping get the vehicle safely back on the road all without my employee even stepping foot inside the store or spending a single dollar with Tire Kingdom. Honestly left me speechless and amazed with his level of genuine care and wanting to get my guy off the shoulder on I-75 and home safely. That level of professionalism, compassion, and genuine customer care is almost nonexistent nowadays. In a time where true customer service feels rare, Omar and Tire Kingdom set the standard for what it should be. Thank you again to Omar for your outstanding support, integrity, and willingness to help someone in need. It did not go unnoticed. Now without hesitation i will go see Omar whenever we are in the area and in need of any Maintenance or Repairs. I know good reviews sometime go unnoticed and only Negative ones get attended to. Please respond to my review advising me that he is aware of our appreciation.

BEWARE! I called and made an appointment to get my tire repaired. When I arrived the front desk told me that he is not taking anymore appointments. I said I already have one. NO, THATS THE CALL CENTER TAKING APPOINTMENTS NOT ME HERE LOCALLY. You can come back tomorrow if you like? No thanks, there are way too many other options out there. BEWARE, Tire Kingdom does not always honor the appointment you set.

Deonys and his team did a great job!! Lexus dealership was going to charge me $585 for something these guys did at only $97. They saved me a bunch of money, took care of me quick. And they did their job with enthusiasm!! And they even gave me a cute little bag for my tire lock. Give them a raise immediately!!!!

Beware of this shop I have regularly used this tire shop for car maintenance and have never had problems before. They used to have a manager named Ashley who was excellent. However, on Monday, January 26, 2026, I brought my wife’s car in the afternoon with a flat tire to get it patched. The store supervisor immediately took my request and said he would do his best to patch it. He mentioned it would cost $35, but advised me not to pay yet. I waited in the waiting area while they took the tire into the shop. Every few minutes, I checked through the window and noticed that the tire was still sitting in a corner of the shop, with no one working on it. After 20–30 minutes, the supervisor and a technician came out and claimed, “We patched the tire, but it is still losing air.” The supervisor then tried to sell me a new tire. I confronted both of them and explained that I had been watching the tire, and no one had worked on it. I asked the tall technician, “How could you have patched the tire if it was never opened? Did you actually work on it?” He admitted that he had not and apologized for lying. The supervisor stated he would resolve the situation. They went back into the shop and began discussing the issue among themselves. At that point, I asked them to put the tire back in my wife’s car trunk, as I no longer trusted them. Told them I was ready to purchase 4 new tires and alignment but could not trust these guys. So and I drove away, still with a flat tire. Went to Tire Plus instead.

Benjamin and Kat gave us amazing tire service. They even gave us recommendations on how to improve our driving experience as well as for rims.