Palmetto57 Volkswagen Service Center

HORRIBLE CUSTOMER SERVICE I received a recall notice for my 2025 Jetta and scheduled a recall appointment online. I clearly identified the recall when booking, and the dealership confirmed my appointment. I arrived at my scheduled 1:00 PM appointment and was told they could not help me because the dealership closes at 3:00 PM. The employee stated that I should have called ahead to ask how long the recall would take. This makes no sense. The dealership had all the recall information when I booked, and they confirmed the appointment. If they could not perform the recall service during that time slot, the appointment should never have been offered or they should have contacted me beforehand. What made the experience worse was the rude and dismissive attitude I received. I took time out of my day to address an important vehicle recall, only to be turned away despite having a confirmed appointment. Very disappointing customer service and poor scheduling practices.

I can’t say enough great things about Volkswagen Service Center Palmetto 57. Eduardo Gomez is my go to service rep. If he’s not there, I will literally wait until he is. He’s very patient, kind, and incredibly knowledgeable. He always does a full 360 check of my vehicle and clearly explains what needs attention in a way that actually makes sense to someone who doesn’t “speak mechanic.” I also really appreciate how he keeps me updated throughout the entire process. I truly don’t feel comfortable taking my car anywhere else. Also, shout out to the team in the back doing the work too. Thank you all for the excellent service!

Good service, they replaced a switch by a new one and completed a total vehicle inspection.All service personal is very profesional specially Daisy Zabala.

I had an excellent experience at Palmetto 57 VW Service Department. Daisy Zabala's service and attention were truly outstanding from start to finish. She was helpful, professional, and made the entire process smooth and stress-free. I genuinely appreciate the great customer care — highly recommend!

AVOID this place! Sat on hold for 20 minutes before driving over just to walk in and still see my call on hold and all advisors talking with each other. No apology when I called them out. Still decided to set an appointment for my recalls but was told parts were on a national back order. This was in May….never got an update unless I called but was given the runaround each time about them still waiting on parts. I mentioned to them that my horn stopped working and they immediately told me it was the clock spring and is covered under warranty….great! Yeah sike, told me I would have to pay $200 for a diagnostic fee because there’s no guarantee that’s the issue even though they’re the ones who told me what the problem was. Said I would have to pay $200 regardless of them planning to have my car for other recall repairs. Finally called VW in August and they confirmed dealers in my area would begin receiving the parts in September. When I called back at that time, they told me they still didn’t have parts and didn’t know when they would get them. Called Gunther the SAME DAY, got scheduled for the repairs and got it done in the same week. OH, and Gunther did not charge me a $200 diagnostic fee to fix the clock spring because surprise…it’s covered under warranty!! Palmetto 57 is the WORST!