I purchased an 2014 Audi R8 in May 2020 and was recommended to MTM for tuning which would also correct an engine fault that would have prevented a California smog check. After the car was tuned the fault was cleared but the "check engine" like came on and remained. While driving the car from Miami to San Diego, the engine overheated and multiple fault lights appeared including drivetrain in the Arizona desert. Once I had the car checked by my mechanic I was informed that one of the ECU's was used and did not match the other ECU and was not factory installed. After spending $2400 replacing both units, per MTM policy, I requested that MTM retune the engine which they agreed to do. After that agreement, they disappeared and would not accept or respond to my calls or emails. When I tricked them into accepting my call, they promised again to retune the car, but did nothing and disappeared again. To date they still won't accept my call or honor their word after a year. The sad thing is, after charging me over $2K to tune the car, never mentioning the non-factory ECU (makes me wonder who installed this used non-factory unit...???), and causing multiple faults on my car making for a dangerous drive home, they refuse to honor their word. These people should be avoided. Poor service, poor execution and atrocious follow-up. AVOID AT ALL COSTS IF YOU VALUE YOUR INVESTMENT!
View on GoogleMTM USA LLC.
Mechanic in Miami Gardens, FL
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About This Shop
Your go-to local mechanic shop in Miami Gardens, NY, offering professional care and expertise in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to handle it all. Open weekdays 9:00 AM – 5:00 PM. Verified listing on the WrenchConnect network. Claim this business profile to manage your details, update services, and connect directly with local vehicle owners.
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Jose @ MTM USA provides great work, great quality parts & labor at competitive prices. He understands the consumer's end goal and provides solid support along the build process, whether the car comes in for some maintenance or doing a full build. I've worked with him for a long time and can vouch for the business's professionalism and positive attitude.
View on GoogleRunning the MTM stage 1 ECU tune on my MK7 Golf GTI and couldn't be happier. Huge thanks to the MTM USA team for the amazing service and hospitality, and extremely prompt replies to texts and emails. Beautiful showroom and shop/facility as well. Highly recommended!
View on GoogleDO NOT ORDER ANYTHING from this place. I’m June of this year I ordered a silencer delete for a 911 GT3. After waiting over a month I contacted them to see what was going on. They had an excuse that it was being made in Germany and they were still waiting on it. I figured Ok, I will be patient….another month went by, again I contact them, “it just came in with our latest shipment and it will ship to you very soon.” That was in August! Fast forward to September I emailed them for a refund because clearly I was getting nothing. No response. I filed a chargeback October 9th with my bank and even have emailed them 3 times asking for a refund and no reply. Also no response from the company to my bank either. I already have my attorney involved too and they will be hit with a lawsuit very soon.
View on GoogleCanceled a $1300.00 order that never shipped and have been waiting for over three weeks for my refund. There is a phone number that no one seems to monitor. By email I was told it could take 7-10 days, that came and went, no refund. Then I was told it’s up to 10 business days. That came and went, no refund. I was next told they will “check with accounting” still nothing. Poor customer service. Too bad they have so many goodies for my RS6, their loss.
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