Surprise Ford Service

Seriously don't bring your vehicle here, almost every single visit I've had an issue, and it's not the service writers it's the actual techs. First time they got diesel all on the inside of my cab on the seats and center console, than I got home and my truck was leaking fuel! not only that I had oil leaking all over the underside I'm my 2022 F250 with 25k miles on it, I bought it back and was told they tightened the oil filter and as for the fuel issues, well your just seeing things, I parked it in my garage over night, came outside the next day to an even larger puddle in my garage! I brought it back again and they couldn't find the leak and said we don't see the issue, I start to leave and end up at the gas station and I smell more Diesel, I took it right back and they finally replaced that whole filter housing, this all happened after a oil change and fuel filter replacement, than I brought my truck back once again for oil change and fuel filter replacement and wanted to have my tires rotated, I got the truck back and noticed the tires hadn't been rotated, I called them up and talked to my services writer and told him the situation and he went to talk to the tech, the tech said "I couldn't find your wheel lock key" , it was in the cup holder??? Not only did you not do the work but you also didn't tell anyone and tried to get paid for it? That for me was the final straw, it disappoints me because this is actually the closes dealership to me, and now I'm driving to Peoria Ford for all my work.

Dishonest Pricing, Bait-and-Switch, and Hidden Fees I had an incredibly disappointing and dishonest experience with Joe Hough. I brought my truck in specifically for a horn assembly replacement. When I handed him the keys, Joe wrote a $210 diagnostic feeon a clipboard, insisting it was necessary. Here is why I will never return: The Bait-and-Switch: After the "diagnosis," Joe quoted me $550 for everything. When it came time to pay, the bill was $655. I noticed the $210 diagnostic fee was missing from the final invoice, and when I asked why the total was higher than the quote, he claimed the diagnostic was "free if you get the service." He didn't bother to mention this "policy" until I was already paying, and clearly, he just rolled that cost (and then some) into a padded labor charge. Hidden Surcharges:To make matters worse, he tacked on a 3.3% credit card fee at the very end, which was never disclosed upfront. Fraudulent Upselling: Joe tried to push $2,400 in additional work, including an "urgent" oil pan shield. I had a full 70,000-mile service at Sanderson Ford in Glendale just one month ago, and they gave my truck a clean bill of health. Nothing Joe suggested was remotely close to reality. The Comparison: I spoke with Ryan at Sanderson Ford, who quoted me $425 (tax, parts, and labor included) for this exact job. Joe Hough charged me $230 more than the dealership and tried to scam me into thousands of dollars in unnecessary repairs. He is untransparent about his pricing and unprofessional. Save yourself the headache and go to Sanderson Ford instead.

I am giving this one star only because zero stars is not an option. This has been one of the worst vehicle ownership and service experiences I’ve ever had. Our 2018 Ford EcoSport required a full engine replacement due to a Ford recall and was at the dealership for over a month. After finally getting the vehicle back, additional issues appeared involving the fuel system and engine control module. These post-recall failures were initially treated as customer-pay repairs with an estimate of around $600, even though they occurred shortly after a major recall repair that required extensive disassembly of the vehicle. We had to escalate the issue to Ford Corporate and open a case just to get partial warranty coverage. While Ford eventually reduced the cost, customers should not have to fight this hard after an engine recall to avoid paying for follow-up problems. The stress, time, and financial impact of this experience have been unacceptable. Because of this experience, we will not purchase another Ford vehicle. Our trust in the brand has been completely lost, and I strongly recommend that anyone considering a Ford do extensive research into long-term reliability and how post-recall issues are handled.

took truck in for driver seat moving approved quote. when we got truck back motor is loud moving forward and grinding when going back. wife called Monday is first open time she said we would drop it of Sunday night. went down and both entrances are block. what good does an overnight drop do when you can not access it

It really sucks to have just under 400 dollars in work done , then the first thing you have to do is drag your compressor out and properly inflate your tires because they don’t want to take the time to after tires are rotated.