AAA Surprise Auto Repair Center

Great shop here. Tim explained the diagnostic procedure and necessary parts ti replace, he even offered to show me the damaged parts. Taking my Ram back there for brakes! Tim provided excellent service and the repairs are solid!

Would highly recommend to avoid this repair shop! They were going to triple charge me for a part over the dealership. They are also unwilling to help with conflict resolution when having just put in an AAA battery in September to get refunded and return this battery since it was not working for my vehicle and ended up having to buy auto manufacturers battery. Head my advice and avoid at all cost and price shop before you go there!!

Horrible!! I'll keep this brief, but the bottom line is to stay away from this place. They quoted me $1,800 to replace the alternator in my truck and tried to get me to replace the air filter saying it was dirty when I replaced it myself six months ago and have barely driven it since. They tried to tell me the alternator alone cost $900 but I could get a brand new one from the dealer for less than $600. It shouldn't cost more than $800 to replace the alternator, parts and labor included. I declined to have them service it so I had the truck towed back to my house so I could do it myself. When I got my truck back, there was grease all over my seats, the plastic around the steering column was removed and never put back, and they lost the screws to put the plastic back on. They said they would try and rub out the grease in my seats and they would put the plastic back if I could find the screws for them. I wouldn't trust them to do anything right at this point. I ended up changing out the alternator and belt myself in an hour and a half for $400 and I paid professionals to deep clean my seats. YOU DO NOT WANT TO USE THIS PLACE!!!! ***UPDATE*** Don't be fooled by the "Response from owner" assuming they're following up to make it right. They're just doing that to make it look like they care. I emailed them the same day and have never heard back. You'll see in other reviews that say the same thing. They are as shady as it comes. Disgusting.

First time at this establishment and everything was stellar!! Tim, the technician took care of me, kept me well informed, quoted a time of repair, and it was actually less than what I anticipated. They worked well with the Arizona Emissions Repair Program. I had major exhaust leaks, check engine light and other failed codes at emissions that needed to be passed. They got all codes fixed and even took out car to DMV to make sure it passed inspection. I could be none the happier. Great job!!!

On my Acura RLX, 10 years old, the starter began to not engage. It would take a couple of tries to get it to start. I found an Acura service bulletin on this problem. I took it the the AAA service thinking that if it is a AAA service it most be good. NOT. I gave them the Acura service bulletin and discussed it with them pointing out that it said to use an updated starter motor, and they agreed to put in. After paying over $800 dove it home and it was working great. I rarely drive this car. After 4 month I was about to go some where and when I tried to start the car a loud screeching noise happened sounding like the starter motor had not disengaged from the engine and was chewing up the gears, I shut it off right away. It was so loud my wife came running out of the house wondering what the noise was. I tried it again it did start but while it is winding up, it just didn't sound right. I took it back to AAA and they checked it and agreed it did not sound right. They checked it out and now they want over $5,600 to replace the bad starter and replace the torque converter that is now damaged. After arguing with them and getting know where, I decided to purchase a rebuilt torque converter and have them replace the start under warranty and use my torque converter saving me $2300. When I went in to pick up the car I asked to see the starter motor they took out and make sure I get the torque converter back for the core refund. Both the stater motor and torque converter teeth were all chewed up. The kicker here is that the starter motor they put in was not an Acura motor, per our convesation, they used an after market from Duralast instead. The new one is now the correct updated Acura starter, which should have been done to begin with. I ended up paying them another $2700 +. So I do NOT recommend them. AAA contacted me after this post and did not offer me any compensation or resolution to this repair.