Tesla Service Fife

Horrifying experience!!! Went in to get my inspection completed for my extended warranty and they failed my inspection stating that the technician heard noises and that my suspension controls need to be replaced. They provided no documentation whatsoever. Mind you, I’ve never ever heard a noise or had any problems from my vehicle. They had a second technician to take a look to find out about this particular noise and he never heard it! So, instead of passing me since that was the only thing they identified, they went back and failed 3 items that THEY HAD ALREADY PASSED ON MY INSPECTION just a couple hours earlier wanting to charge me $1407.60. These items would have been covered under my warranty whenever it would have actually been time to get them replaced but because they couldn’t find that bogus noise; they instead tried to find something else to fail me. THEY NEED TO BE INVESTIGATED. Anyone experiencing this type of unethical service should be RUNNING, not walking, to report them to senior management, the BBB and ATTORNEY GENERAL who investigates these matters because WHAT ARE YOU DOING?

So I got a used Tesla and when I bought it it was a little bit dirty I got there around 4:15 and by the time they were starting to help me it was 4: 50 they close at 5:00 these picky kerens say that I have to get my car detailed before they can even service it what kind of service is this. The guy would not want to do the job anyways and kept complaining about his bad back

Much like everyone else's experience here, pricing is insane, estimates are inaccurate, communication is non-existent, as one review said "This place needs to be investigated" I couldn't agree more, something is fishy.

Smooth and easy experiences across multiple visits with Habtu, Ruben, and Fernando! Highly recommend this shop, they are kind, helpful, and professional.

Google should allow for a zero-star rating—or frankly, a negative rating—that is precisely the score I would assign this location without a second thought. As someone who has spent their career evaluating automotive retail operations and building high-performing sales floors, I can confidently state that this facility represents a catastrophic organizational failure. My professional assessment is that both the sales and service operations at this center should be immediately suspended. The sheer lack of professional courtesy, the complete absence of foundational customer service principles, and the baffling disregard for basic human decency are not just disappointing—they are actively detrimental to the manufacturer's brand reputation. I have evaluated operations across the country, and from the initial showroom engagement to the service drive follow-through, this was definitively the most abysmal automotive consumer experience I have ever encountered. This isn't a matter of a single bad day or an isolated oversight; it is a systemic collapse of standard operating procedures. Every single member of the staff and management team requires immediate, intensive remedial training before interfacing with the public or any vehicle again.