Beware. I have had an Intoxalock device installed for nearly a year and have never missed a payment, violated any requirements, or failed to comply with their rules. While driving, the device malfunctioned and became stuck in a constant download mode. I immediately contacted Intoxalock and followed their instructions to disconnect the negative battery cable. The download issue stopped, but the device then went into lockout mode and required a service appointment. On top of that, Intoxalock charged me a $75 fee plus tax. I pay for the monthly protection plan, so I expected that a verified equipment failure would be covered. The service technician inspected the device, confirmed there was a defect, replaced a component, and the unit has worked properly ever since. Intoxalock even contacted the shop directly and verified that the device was defective. Despite having confirmation from their own service provider that the problem was caused by faulty equipment, Intoxalock has refused to remove the $75 charge. When I asked how to file a formal complaint, I was told there was no department for complaints. When I requested a manager, the conversation went nowhere. My issue is not the device failure itself—equipment can malfunction. My issue is being charged for a problem that was not my fault, even after the company verified the defect. Customers should not be financially penalized for equipment failures beyond their control. Based on my experience, I would strongly encourage anyone considering this company to research all available options before making a decision.
View on GoogleIntoxalock Ignition Interlock
Mechanic in Royse City, TX
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About This Shop
A premier independent auto garage in Royse City, NY, dedicated to servicing general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to handle it all. Open weekdays 7:30 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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The place it was installed was good but I have asthma and a irregular heart rhythm and I could not blow hard or long enough on the 3rd blow so I could never be successful I had to have it removed. Installation cost me $212.00 and uninstall cost me $159.00 Wasted money. Not happy at all. I was contacted by Intoxalock Ignition after ny review a nicee young man name Daniel contacted me about the issue and reported he would see about a reimbursement for the cost of installation and removal. I received a check for the total of all my expense, which I have never had a company follow through like Intoxalock did. Very happy now, just wished it would have worked for me. Thank you for your help Daniel
View on GoogleGreat customer service, friendly and honest 👏 👌 👍 I've been going here for years.
View on GoogleI had an amazing experience here !!! He got the job done faster than he was permitted to and had the best manners. Truly great customer service 💪🏻
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