Total misdiagnosis!!! My Ford Transit 350 had a grinding and clunking noise when brakes were applied. Tidwell charged a $100 diagnostic fee and provided an estimate for a brake job of nearly $900. I sought another estimate from Brakes Plus where they found a bolt was missing on one of the calipers creating the noise. Brakes Plus provided the remedy at no charge. I informed Lindsey & manager that their mechanic is not quite thorough in the diagnostic and it's not good for business long-term. I was told, "We stand by our decision." As a business owner myself, I was trying to help them. So be it. They can hold fast and ride this to the bottom. BTW, this is the second time. They told me that I needed a new engine and the remedy was a new oil pump.
View on GoogleTidwell Auto Service
Mechanic in Plano, TX
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About This Shop
Proudly serving drivers in Plano, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 8:00 AM – 5:30 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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I had a great experience with Tidwell Auto Service. Yesterday, my engine splash shield started making noise on bumpy roads, and I even had to pull over and temporarily tie it up with a plastic thread I found on the roadside just to continue driving safely. When I took the car to Tidwell Auto Service, they explained that if the shield needed replacement, the part would have to be ordered. I was prepared to go ahead with the replacement, or at least have it removed temporarily until the new part arrived. Instead, they took the time to properly fix the existing shield and got everything secured again. To my surprise, they didn’t even charge me for the work they did. This was my first time using their service, and honestly, I regret not knowing about them earlier. It’s rare to find honest and helpful service like this these days. I truly appreciate their professionalism, kindness, and integrity. Highly recommend Tidwell Auto Service!
View on GoogleI couldn’t be happier about the service I received from Tidwell! I called to get a quote and let them know that I was planning on having my truck towed to their shop. A couple of hours later when the tow truck driver dropped it off, they had already secured the parts needed for the repair so that they could start working on it right away. The service was friendly, and the price was very reasonable. I will definitely use them again!
View on GoogleMy transmission light went on while driving and I immediately drove to Tidwell (recommended by Grease Monkey across the street). They diagnosed and repaired at a fair price and did not try to sell me repairs I didn't need. Replaced all 4 coils for about 1/3 the price of the dealership. Will not go anywhere else from now on.
View on GoogleThere are times, I don't want to give a five-star review and want to keep an establishment "my little secret" so they aren't flooded LoL BUT after taking my car to a couple shops this was the first, most knowledgeable, best price point mechanic shop. I can't not give them a perfect score and my business should I ever have car sadness in the future. I would give them five stars for trust, pricing, expertise and for having a Dr pepper machine and a bible in the waiting room 👍
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