They damaged my car by not lifting properly on the lift and argued with me claiming that I had scratches on my tire therefor did it myself. The indentation on the sides of my car a clearly from a lift. The plastic covering cracked as well and they claim it was just the paint and it wasn't warped. I talked with both people and they did nothing about it and just said they can't admit fault. The older man wasn't there when it happened and its my word against the other person. I asked for them to cover for the damages for the sides of my car and they just brushed me off and told me to claim it under my insurance. Why should I claim it under my insurance when it wasn't my fault??? Just in case they want to claim I didn't come here for the maintenance on my car I attached my invoice. Play by play 9:30-ish I walked in for the service both people were there then older man left to do something younger man asked for my keys and pulled my car in check my battery and I asked for and oil change. He gave me a price point to which I agreed. During the lifting I heard A LOT of cracks from my car. I assumed that was normal when lifting the car (evidently not) he puts his hand on one side of the blue and yellow lift and it pulls down on the left side of the car and it looks imbalanced while being lifted. I am going to assume that is why the left side damages are worse than the right. 11:15 He put my car down I paid and he pulled it out it was much more sunny out now so I noticed warping in the sides. I parked my car and told him immediately to see what can be done and the rest is history.
View on GoogleOnsite Auto Repair
Mechanic in Plano, TX
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About This Shop
Proudly serving drivers in Plano, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 9:00 AM – 5:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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Onsite Auto Repair offers affordable and professional service. They provide accurate diagnosis, estimated cost, and fast service. They provide timely updates throughout the way of servicing your car. Robert & Jason have been working my family's cars for years. We recommend them to all our family & friends. Onsite is a family owned business that you can trust with any of your vehicles.
View on GoogleRobert and Jason have worked on my car numerous times. They replaced my radiator and now the heater worka great. The evap system can cause many different problems and they figured it out. Robert even came to my house to fix the clutch. I am very happy I found this shop.
View on GoogleI had a very disappointing experience with Onsite Auto Repair. I brought my car in for a lower ball joint repair, but after the service, I noticed a dangerous wobbling in my front tires during travel. It was clear that the lug nuts had not been tightened properly. I explained this to the staff, but they showed no concern or willingness to rectify the issue. As a result, I had to take my car to another shop to diagnose and fix the problem. I was told that the loose lug nuts were likely caused by the technician, possibly someone named Jason, but I’m not sure I completely believe that. The lack of accountability and basic safety oversight was very concerning. This experience has made me very hesitant to return or recommend Onsite Auto Repair. Safety should be a top priority, and unfortunately, they failed in that regard.
View on GoogleI have used them twice for repairs on my Grand Cherokee and trust them to do a quality job at a good price.
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