Just Tires

Kris and D were very helpful in prompt replacement of my punctured tire, even when I came just 10-15 mins before the closing time. The prices offered were very reasonable and overall experience was very smooth. Thanks again!

I took my car in for a slow leak repair and was impressed with the thorough service. They not only fixed the initial leak, but also found two nails in another tire. While one was in the sidewall and couldn't be repaired, their diligence prevented a potential future issue. Since the tires were nearly new, with only 9,000 miles, I needed a quick replacement. As they didn't have one in stock, I went to the dealership. I really appreciate their helpfulness and their free tire pressure check service is a fantastic bonus. I highly recommend them for their excellent service.

Lack of transparency, and professionalism. I visited the store on May 10, 2026, for a flat tyre on my Honda CR-V because Discount Tire was closed that day. After inspection, I was informed that the tyre was not repairable due to supposed shoulder damage and was told the vehicle was essentially not safely drivable unless I purchased a replacement tyre from them. Based on the way the situation was explained to me, I felt pressured into believing replacement was the only option available at that moment. Later, I took the same tyre to Discount Tire for a second opinion. Their technicians confirmed the puncture was actually in the center tread area and that the tyre was completely repairable. They successfully repaired it, and it is currently back on my vehicle without any issues. What concerns me most is that the location pointed out by Just Tires as the damage area was not even the actual puncture location. I also have photos documenting this. This raises serious concerns about inspection accuracy, transparency, and professionalism. I made multiple follow-up visits during work hours and even spoke directly with the store representative requesting a reasonable resolution or refund as a goodwill gesture, but the request was denied despite clear evidence from another reputable tyre shop. I have therefore escalated the matter further. Mistakes can happen, but customers expect honest assessments, proper due diligence, and clear communication — especially when safety-related recommendations are involved. I hope management reviews these practices carefully so other customers do not face similar situations.

Do Not Buy Tires From This Location I have spent over $6,000 on tires at Just Tires over the past several years. Most recently, in March of this year, I purchased four new tires for my son’s vehicle for nearly $1,000. When one of the tires developed a slow leak, my son took the vehicle to the Just Tires location on Coit Road in Plano, where the tires were originally purchased. He was charged $25 to repair the tire. Wanting to understand the policy, I asked my son to call another Just Tires location in Frisco. The store manager there informed him that there would be no charge to repair a tire if the tires had been purchased from Just Tires. I then called the Plano location and spoke with Chris, who explained that the company changed its policy at the beginning of the year and that the $25 charge was in accordance with company policy. As a long time customer who has spent thousands of dollars with this company, I am extremely disappointed. Charging customers to repair tires that were purchased from your store does not demonstrate customer appreciation or loyalty. Based on this experience, I will not be purchasing tires from Just Tires in the future, nor can I recommend the company to others.

I'm beyond frustrated with Just Tires in Plano. A couple of weeks after having my rear brakes done there, my rear wheel completely flew off while I was driving on the highway. It turns out they negligently forgot to properly tighten the lug nuts. This could have easily led to a serious accident — or worse, someone could have died. I’m honestly so relieved that my step kids weren’t in the car with me at the time, as it was an absolutely terrifying experience. When I contacted the Plano location about this dangerous mistake, the manager initially assured me they would make things right. But when I returned in person a week later to have the new tire put on and asked how they intended to compensate me for the significant inconvenience and negligence, I was met with rude and dismissive behavior. They showed no remorse for the situation, and instead of taking responsibility, they treated me like a nuisance. To make matters worse, they implied that I was the reason someone lost their job, even though I never asked for anyone to be fired. They offered to give me a future free oil change knowing that I was moving out of state and wouldn't even be able to use it. I still don’t know the full extent of the damage that was caused to my car since I haven’t had a chance yet to take it to a different auto shop for inspection. On a positive note, the manager at the Rockwall location was much more professional and empathetic. He genuinely apologized for what happened and even gave me a free oil change while I was there to make up for the ordeal. It’s unfortunate that the Plano location was so much worse in comparison. Adding to my frustration, it took a full week for them to get a new tire and finally fix the issue to get me back to the place I was at originally before the whole ordeal. I have had to cancel work appointments and move my entire schedule around because of all of this. The entire experience has been a nightmare, and I am deeply disappointed in the Plano location’s lack of care, professionalism, and accountability. I would not trust them again with my vehicle, and I strongly recommend looking elsewhere for any auto service.