Costco Tire Service Center

EXTREMELY disappointing experience. DO NOT GO HERE!!! LISTEN TO OTHER REVIEWS! The customer service, especially from the supervisor, was unprofessional and dismissive. I would NOT RECOMMEND coming here for a rotation and balance if you expect honest communication and proper service. We recently brought our vehicle in after noticing the two front tires were cracking and seemed unsafe. The supervisor claimed this was caused by the car being parked in the sun and not being driven. That explanation made no sense. It is a car. Being in the sun is normal. It is also garage kept when not in use and driven every single day for work. During the conversation, he even said, “I highly doubt the car is driven every day.” That comment was unnecessary and disrespectful. Throughout the discussion, he also tried to talk down to me and overexplain basic tire concepts as if I had no understanding of vehicles. I actually have mechanical knowledge and a solid understanding of tires, wheels, and alignments. I have owned multiple lifted trucks, regularly deal with larger tire setups, and frequently have suspension and alignment work done. I am very familiar with how toe alignment affects inner tire wear. He pointed out that the front tires had significant inner wear, likely from a toe alignment issue, which I understand. However, the rear tires showed normal wear. When I asked why we were not informed about a possible alignment issue sooner, especially since this location serviced the vehicle about 7,500 miles ago, I did not receive a clear answer. Inner tire wear does not happen overnight. If proper rotations had been done at that time, the wear pattern would likely be more consistent across all four tires. Overall, this was a frustrating and unprofessional interaction. I will be contacting corporate regarding this experience. P.S, Go to Allen Costco Tire center, they are 10000% better.

Tony at the Costco Tire center offered amazing service, I just got my tires rotated and balance , I had lost my wheel lock and he helped find it along with he took his time and explained it detail what my vehicle tires required along with the tread on each tire.

I have used Costco's tire center for decades and this is a mixed experience at this location: 1. Got 4 new tires 6 months ago. Good experience. Pressure and lug nut torqued properly. 2. Just brought in for scheduled rotation and balance. Due to the icy condition last week, they called ahead of time and rescheduled, all good. 3. It took about an hour as promised. No problem there. 4. Courteous and thorough explanation of what's been done, on paper: torqued to 89 ft-lb, pumped to 30 and 29 psi front and rear. Sounds very good. So far so good. However, I have this habit of checking pressure and torque myself every time I come back from a shop. I accept the fact the compress air tools is not known to be super accurate in setting the torque. But I swear it took me 150 ft-lb to loosen any of the 20 bolts. Never experienced such difference. All 4 tires measured 33psi, this is about the pressure when I brought it in. I can't say for sure if they didn't pump it or there is an offset between their pump and my own gauge. 3 psi is not huge so I can accept it. However, all 4 caps are not finger tight. That's not good. I'll be back in 6 months...

My tire pressure light has been flashing for months. It turns out to be the sensor was out of battery. The tire center replace it with less than half price of what the dealers presented. The staff here is very patient and helpful.

They were fantastic! I had an appointment and they took my car in a few minutes early. Super polite and straightforward on the phone and when checking out. I was having issues with a slow leak on one of my tires that I purchased from another Costco Tire two months ago and they took the time to explain to me probable causes and what they did for a temporary fix. I did not feel talked down to as a woman and really appreciated their professionalism. I was in and out within an hour.