Christian Brothers Automotive Fall Creek

We paid to have our part replaced on our Malibu and it turned out we also needed a new battery. After getting the new battery, Sean the supervisor came out to help us personally. I really appreciate the team and Sean for going the extra mile to make sure everything was taken care of. Great customer service and support. We will definitely be back for future services. Thank you again, guys!

Had a very bad experience. Christian brothers had always been my go to place but recent experience probably would change that. Had to pay 580USD extra because the technician broke the oil pan. Only christian brother tech touch the oil pan I have never changed the oil myself. There was no oil leakage prior to my visit. I was forced to replace the oil pan and pay 580USD extra. I also got my car back after a whole day and I missed an important meeting. I would have had to pay 730USD had I not complained. I was given 150USD discount so I do appreciate them for that that’s why giving 2 stars and not 1. But still 580USD more for something I was not anticipating. They should be more careful with torquing.

Christian Brothers Automotive FALL CREEK. The pricing for everything parts, labor, and services was outrageously high with zero sympathy or flexibility shown toward me as a customer. It felt like a pure money grabbing operation with no genuine concern for the person in front of them. On top of that, the communication was dull and dismissive. The staff seemed eager to rush me through and get me out the door, making me feel like I was wasting their time just by asking basic questions about my car and the repairs. There was no real effort to explain things patiently or make me feel welcomed it was more like ‘this is what it is, take it or leave it.’ I used to be a long-time believer in Christian Brothers back in the day when the name actually meant something honest, caring service with Christian values at the heart. Those days are clearly gone. I’d much rather go to an independent, unbranded shop where I feel a little more welcomed, where someone actually takes the time to help and listen, instead of this cold, profit-focused approach. As a result, I will never return to any Christian Brothers location again, and I will actively discourage friends, family, and anyone else from using or recommending your services. This experience has completely destroyed any trust I had left in

I truly enjoyed my experience with Christian Brothers. Both Derrick and Kevin kept me informed throughout the process of what was going on with my vehicle. I enjoyed that they constantly communicated with me and provided status updates via text message and the website with videos. I didn’t have to keep calling them like the last shop for updates. Although I had to get my vehicle towed to them from a different shop, they made the process smooth & my stress to go away. I especially love that they explained everything to where I truly understand. Christian Brothers were so accommodating by providing a shuttle service and Uber as well. I definitely highly recommend Christian Brothers because they do care about their customers and providing the best service!

I brought my car here for service back in November so this is a little late but i felt it still necessary to send a comment. My car was giving a message saying my car was running hot all of a sudden out of the blue no indication that was the actual case. No smell no steam. I took it to one place they couldn't figure it out they sd there was no leak or anything. So I brought it to Christian brothers, they found all kinds if things. Don't know how we went from not finding anything to finding everything. Which now in hindsight makes me feel like I really could have saved money on getting the radiator replaced by them because that still didn't fix the problem. They told me after that I need the engine replaced had I known that I wouldn't have replaced the radiator i would have traded it in. I took it to another place he agreed with me and sd before they replaced the radiator he would have suggested me just getting rid of it and not wasting money. Im a bit upset because in this economy money is tight and hard to keep and that's a $1,000+ I could have kept. I would have appreciated the info that maybe this won't fix the problem and made a decision from there.