NTB-National Tire & Battery

The guys over here at NTB were excellent! The customer service under Chris' leadership was second to none. They got me in and out for a slow leak in under 30 minutes!! Keep up the great work!

This place is by far the most professional and clean establishment I’ve ever visited. The customer service from everyone was outstanding. If you come here, ask for Chris — he truly treats you with the respect and care you deserve. The service was quick, efficient, and excellent. I highly recommend this place to anyone.

I came in on Sunday clearly they didn’t want to do the work they should have turned me away. As a woman I pay attention to detail so I don’t get screwed over here are the details. 1. Eric put the wrong tire valves until I came back to get the correct ones for my Lexus rx 350 2. Eric said he had put my tire lock in my car it wasn’t there I retuned for it 3. Eric broke the sensor on my right front tire after I came back to get it fixed since it wasn’t reading on my Lexus dash like I am used to, they told me it would cost $60 to repair. 4. Reggie asked me to come back Monday. I told him I needed this done right today. I got here at or around 1pm left after 5:30 due to their mistakes for what should have been a simple job. 5. After all was said and done I was told the sensor would cost $109 to repair I told them I didn’t care just needed it fixed even though they caused the issues. 6. I came with issues on my left back tire ended up with more expensive issues to my front right tire 7. Firestone on 290 turned me away because 1 pm was too close to their closing time they didn’t have time to do the work NTB should have done the same thing if they were going to do subpar work. 8. Tyler then told me that there was never a sensor in my front right tire and that Eric lied to me that he had been working here for more than a month on one week like he had told me that they hide things from him all the time . I showed him a picture where my sensor was working before coming here and he understood I was not lying. 9.Left at 5:39 Reggie and Tyler were very apologetic and they covered the broken sensor which is why I’m giving 2 starts at least they covered the broken sensor and told me “I’m sorry, this shouldn’t have happened” I came to this reputable tire company to get my tires changed. I will never return here due to the negative experience I had with my vehicle. As a woman I’m very scared of leaving a service shop with something done incorrectly. I recommend any woman that comes here to take pictures of your car before and after, I was able to use these to show o was missing the correct tire valves after they told me that it didn’t have any when I came here. If possible come with a man or make sure to pay attention to detail like I do. Pictured are Tyler and Eric. After the multiple mistakes on Eric’s part Tyler handled the corrections and fixing the broken sensor was handled by another gentleman. Thank you to Tyler and Reggie for making it right.

I had a great experience at NTB thanks to Alex. I came in because my car was shaking, and he took my car in right away without any delay. He explained clearly what was wrong and showed me exactly what needed to be fixed, which I really appreciated. The service was quick, efficient, and very professional. I was able to get everything fixed the same day with no issues. Alex was warm and welcoming. He went above and beyond to help me out of what I thought was a dire situation. In addition, Jamal at the front desk was great! He was very professional, attentive, and on top of everything from the moment I walked in. He made the process smooth and easy, and made sure I was taken care of while my car was being serviced. Overall, excellent customer service. Thanks again!

I limped into NTB with a flat tire and London helped me with a smile from the moment I walked in. He took care of my issue quickly and was very open with me on what my options were even though they weren’t able to get my specific tire. It is encouraging to see a young man interested in learning and sincerely serving the public. Keep up the good work, London and NTB.