Costco Tire Service Center

I bought 4 new tires for my EV. I asked all the questions that no one asks when buying the tires and they provided all the answer so I know what to do. This is my second appointment rotating my tires at this store so they have record of the maintenance and I can't complain at the moment. Be aware, they do take 1 hour+ on most appointments.

I went to Costco for a replacement battery and the entire experience was a joke. Both the website and the in-store staff assured me I needed an H4 battery. They told me they didn’t stock it, and that no Costco did, sending me on a wild goose chase for a battery that was never correct to begin with. Even the manager came out and insisted it was an H4. Frankly, that guy has no clue what he’s talking about, and they should find a new manager who actually knows something. I had the old battery right there as a core return, and they never once bothered to look at it or cross-reference anything. Turns out my car takes an H5, not an H4, and they completely wasted my time. I wouldn’t trust these guys with anything to do with my car because they clearly have no clue and no skills. If you want the right information, do not rely on these so-called “managers.”

I bought all four tires at Costco and came to the Cypress location for installation. Not only was the service extremely slow, but the employees also worked with no urgency, moving around sluggishly, using their phones, and clearly lacking motivation. On top of that, the work was done poorly. After leaving and getting on the freeway, I almost lost control of the car—it was shaking violently, like a blender. It was very dangerous. Turns out the tires were improperly balanced and severely overinflated (normal is 33 PSI, and they left them at 39). I had to release air just to be able to keep driving and book another appointment to get the issue fixed. I do not recommend this location at all for anything tire-related.

Came here today to get 2 new tires. I have never used Costco for tires even though we have been members for many years and I will never again. I paid for 2 new tires and I had a small nail in a tire I wanted them to check if it needed patched. They charged me $10.99 to patch it. They didn't patch it and refused to refund me. They said they still inspected it so the charge was warranted. There was a new guy working the front (nice looking black man) and he was very pleasant. The so called manager, Bryan was incredibly rude and condescending to him and as a customer I felt awkward being in the middle of multiple interactions between them. Very disappointing experience.

All the bad reviews about the Tire Center at Cypress are actually valid. Brought 4 new tires from them and got them installed. Several reasons from my perspective but I will keep this as objective and civil as possible: 1. Balancing was extremely poor. Drove out after installation and felt like I was driving a meat blender with vibrations at speed (60mph). Took another appointment one day later and went back. Told to wait and they told me they would check the front and if it appeared off, they would check the rear as well. Front was off but rear was not checked. Ad verbatim from the tech: "Not sure why they were off but they are now balanced to spec". Took the car and rear wheels now feel off balance. 2. TPMS - Based on my prior experience, the TPMS on a 7 year old car need to be replaced else they will start flashing. I brought 4 OEM sensors and asked them to be replaced at the time of tire installation. Told they could not replace non Costco sensors and so I asked them to replace mine with Costco ones. Got the car back. No TPMS done. Told that the sensors were fine and they would not recommend replacement. Drove out the door and 3 miles later the TPMS sensor started flashing. Took back the next appointment and they checked and told me that the left wheel sensor was dead. The Costco sensor was apparently not compatible as "your car is a hybrid and our sensors do not work with hybrids" . Really??? So your sensors don't work on my car and you don't want to replace the sensors which are compatible that I bought. Solution as per tech: "You can try Discount tires as they have a large selection of sensors and should be able to help you". Then why did you waste my time and money advertising for tire service and TPMS service on your website? So I could spend my money twice and waste three times the time buying tires and getting them installed at your place??? 3. Lost Lug nut key: The print out receipt states that Key was left in my cup holder but nowhere to be found. Went back and they looked - not there. One great guy said he will check video. Disappeared for 15 mins and then came back and told me he saw himself personally placing the key in my cup holder on video. Awesome except my lug nut key appears to have flown out of the cup holder by itself. Needed to drive to my unofficial Lexus garage for them to remove the lug nut lock with their master key and replace with a regular lug nut while awaiting a new key and lug nut set - another 64.00 plus taxes. Overall, Thank you Costco tire center - will never ever return or buy another set of tires from the tire center. If you are desperate enough to buy tires from Costco: a. pls check Lug nut lock before you drive away. b. bring it right back if your tires don't feel balanced. c. Ensure your TPMS sensors are in good shape. If not, it would probably be easier to get aftermarket installed on your old tires and then schedule new tire installation at Costco so that they can install the new sensors your new tires without violating their policy or needed to redo installation and balancing again after replacing the TPMS sensor elsewhere.