Service Street Auto Repair - Cedar Bluff

If I could give this shop 10 stars I would. I have a long review coming. First off, my husband and I are moving from Virginia to Texas. On the second day driving my car broke down on the ramp to the highway. Devastated and worried, I had my car towed to this shop. I had all my items in the back of my car along with my cat Osiris. Upon entry, I was met with Blaine and Vance. Both of which were kind and welcoming. Especially my cat Osiris. They allowed him to check out the space, offering him pets, and then he settled into a seat. Vance and Blaine were incredibly kind and chatted with my husband and me for hours. The gentlemen at the shop very careful took out the boxes in my car and organized them next to the car. (They even put it all back where it was in my car when the job was done!) It turned out that my car needed a new fuel pump, which would take a few days to come in. We got a hotel across the street and waited. Blaine and Vance were amazing about communicating with us regularly, answering my questions, and easing my mind. A few days passed and my fuel pump finally came in. Blaine immediately called us to let us know the time frame. Sadly, once the pump was replaced there were a few more hiccups. Blaine made sure to explain everything to my husband and myself and we decided to stay another night. Around 4pm, Blaine called my husband with the good news! They were able to fix the issue and get my car started. I’m BEYOND grateful for this shop and for all the workers who were diligent, focused, and kind. It was really stressful to be stranded in a state in the middle of a move, but the hospitality and kindness these gentlemen showed made this so much easier. I cannot recommend this shop enough. They are also incredibly knowledgeable!! Seriously, this is the best experience I’ve ever had at a mechanic shop. Thank you guys so so much. I’m eternally grateful my car broke down in front of y’all’s shop. Pictures of Osiris enjoying the shop posted below!

I had an excellent experience at Firestone! From the moment I walked in, the team was friendly, professional, and genuinely focused on helping me. They took the time to explain what my vehicle needed without any pressure, and the pricing was more than fair. The work was done quickly and done right the first time. It’s rare to find a shop that combines quality, honesty, and great customer service like this. I’ll definitely be back and will recommend this Firestone to anyone looking for trustworthy auto care

My boyfriend and I were driving to Myrtle Beach from St. Louis for a wedding and right outside of Knoxville, the car started overheating late Friday night. We were able to get it towed to our hotel and in the morning, Cedar Bluff Street Service was able to us in right away and find the problem. They were able to replace the thermostat and radiator cap within just a few hours. They were very nice and helpful, even with us calling a few times to check the status of the car as we had to check out of the hotel. If you are close or far from home, I 100% recommend them!

I had my front breaks done here and after picking the truck up the breaks dont work. I spoke with the service manager and he said they are not responsible for making the car stop. He said they put pads on it and that is all they had to do. They never test drove the truck, they never inspected the break system. So now I am out hundreds of dollars and cant get a call back from the owner and this has been weeks. My truck is still broke and am forced to go to another shop to get it fixed. I will be taking them to court. Also I called Midas corporate office and they dont have them in their system. This place is all kinds of shady.

Great service! Great price ! Quality work ! The members at free service went above and beyond to help me ! And they were the only shop around to get me in and out quickly without an hour + wait ! Will definitely come back for all my tire needs ! Tyler Marty and faith where amazing!