Christian Brothers Automotive Knoxville

The most professional auto shop ever! They genuinely want to accurately diagnose and repair the issue. Their communication about appointments and status of the service are via texts and emails and can be followed up with a phone call if necessary. The staff are passionate and knowledgeable. Their office, shop, and parking lot are tidy and orderly. The front desk was welcoming and well-staffed even at 7am when I had to drop off my vehicle. The driver of the service car who drove me to my office was kind, friendly, and engaged in conversation. As a female and with little car repair knowledge, they made sure to carefully explain the problem my car was having and my options to fix. They have a Land Rover certified mechanic which was extremely handy as most mechanics seem to not want to deal with the LR brand and their inherent problems. Their pricing was detailed and itemized and seem very competitive and fair. Lastly, I love that they are local and veteran owned!

Honestly, I had the cool experience at Christian Brothers! I just went in for a quick oil change and they were so sweet. Usually, I hate car stuff, but they were super honest and didn't try to upsell me on a bunch of things I didn't actually need. We only talked about things that had to be done. It’s so hard to find an honest shop in Knoxville, but these guys are definitely it. If you need anything done to your car, go see them!

CBA did an amazing job with my car alignment 105k maintenance service. The staff there are ALL so polite and professional. Their vehicle inspection and report was very detailed and provided pictures of concerning areas. The estimate was fair and they got the work done in a timely manner

We had an overheating issue while traveling on I-40. We were thrilled to find Christian Brothers in Knoxville! We have dealt with them in 3 locations in Texas. When we called, we were given a recommendation for a wrecker service since this shop does not have one. Your service is always excellent. Waiting room is clean, has a nice restroom, friendly staff. I was expecting to have to stay overnight for the work to be completed. We got to the shop at noon and left about 4:30. VERY pleased. Highly recommend -whatever your vehicle needs.

A nightmare of an experience. A very expensive nightmare mixed with a dose of placation and inauthentic attitudes. I bought it in to have ac repaired when I got the car back, they had put the wrong seal on my coolant reservoir. Had I not popped the hood a few days later, and looked under, I never would have realized it was leaking. So I bought it back for them to repair which they did for free but it did take another 5 days of not having my vehicle. When I went to pick it up the second time for the same repair, The check engine light was on, the car was squealing and making all kinds of rattling noises and the check engine light was never on before when I bought it to them to fix the AC initially. When I picked it up the third time. Another week later, it still had all kinds of problems. I had even asked them and told them I would pay for a full inspection to make sure that they didn't miss anything on the third go around, but I realized soon thereafter that I had gotten taken advantage of I'd been lied to. I was going to have a conversation with the owner, but I figured if all of his employees could be so disingenuous, it left me with no confidence that the owner would be helpful. And at that point I just didn't trust them to fix anything on my car even if it was for free because every time I bought it back to be fixed it came back with a brand new problem. I also explicitly asked them to not park my car outside of their lot over the weekend. But of course as you can see in one of the videos here with my review in fact when I went there Monday morning for the third time to pick up my vehicle in a 2-week. I got there just as they were opening and sure enough my car was not on their lot. And I watched a young man drive it into the lot after I explicitly, I'll say it again, ask them not to park my car off of the lot. When I brought it to the manager's attention, he wasn't apologetic and did nothing to try to make up for it. I kind of felt like a laughing stock like a big joke to them, One of the employees, Matt, had this bizarre smile on his face that felt so shoddy. Why would you be smiling at somebody who had to bring their car back two different times after an initial repair. After you took the car off the lot and stored it there over the weekend when I specifically asked you not to. And then with the water leaking all over the car, because one of the employees left the window open all week and it rained all over my car, I guess Matt thought that was kind of funny. I bought my car to a different mechanic and they diagnosed and fixed the ADDITIONAL problems which should have been done by Christian Brothers. I will be following up with corporate and writing a detailed report with photographs, receipts, timeline and additional input from my partner who was there to witness some of the malarkey. Oh and by the way, when they tell you that you're going to get a free inspection, all that means is that they look at the engine and if they see anything visibly they'll let you know. They don't do any testing at all. That's what you get for free. You get nothing but lip service. Oh, and, the very first time they had the car for this particular round of repairs, they left my passenger window open and it rained and when I picked my car up the passenger seat was completely flooded on the carpet and smelled like mildew. I told them about it but they didn't offer anything whatsoever to clean it or to do anything to make up for the gross lack of attention.