Autoworks of Knoxville

I had a very tricky intermittent issue with my transmission control system. They let me know what the max amount would be if everything had to be replaced. Luckily, there was just one part causing the issues and total cost was less than half of what I expected. I was very pleased with my experience and will return if future repairs are needed.

A truly professional, knowledgable, honest auto shop. I've taken several trucks here over the past 5 years or so. I just had to fianlly leave a review after my last experience. I was having a knocking noise coming from the front undercarriage of my truck which started immediately after taking it to a dodge dealer for some service work unrelated to the undercarriage. I decided not to take it back to the dealer and took it to Autoworks instead. About 2 hours after dropping in off I got a text saying my truck was ready. I was confused because nobody ever called to tell me what was wrong. At first I thought they just decided they wouldn't fix it. So when I called I was told that it was just some loose bolts they tightened up on the steering linkage. I paid a very small fee and got my truck back with the problem fixed. I just think that's very admirable of an auto shop to do what's needed and not ry and suggest unneeded parts and work. I'll definitely being taking my trucks and cars back there and highly recommend them to anyone looking for an honest shop!

Have been going to them for years. Aways have been reliable and trustworthy. I do not take my vehicles anywhere else.

I am disgusted by the disrespect I just recieved from Autoworks Of Knoxville. I am not one to leave reviews however I feel this is necessary to put out because of how I was just treated. Today is July 11, 2025. I called this place on Wednesday because I needed my front brakes and rotors replaced my Husband and I were calling around a few places to get quotes. I spoke to the lady that answered she said let me get your number. I’ll get you a quote sent over. 24 hours later, so Thursday she still had not gotten back to me so I called and said “hey I’m not sure if I miss something. Can you get that sent over because we really need to get our car in.” She then asked for all of the information that I had previously given her the day before when we spoke (I also found out that my husband had called them on Tuesday of this week and he never got a response.) So I re-text her all the information they give me a quote. My husband and I are thinking on it. We called a few places to get quotes and everybody was right around the same price. $1,700-$1,800 These people could get us in the quickest so I started asking some questions about how long our car would be out because we have kids. It’s our only driving vehicle and if we could bring our own parts to try to alleviate some of the cost. I was informed that they will not put parts on that are from somewhere else so we discussed it and seeing as though all the prices were about the same, we figured we would go with these people so I reached out again and I tried to ask them another question and my messages kept getting left on read —-she had her read receipts on——She was reading my messages, not answering. So three hours later, I try to follow up with my question again. She reads it and she still does not respond. From 9:30 am to 3 pm i messaged 4 times. It was not until my latest message calling them out that i got a reaponse. I Decided to call one more place (Fisher Tire) and this place was going to be less than $600 to do this job! So three more hours go by I find a cheaper place and I decide to reach out to these people and let them know. Hey, I’m not sure if you just don’t want the business (because its now been 6 hours she’ read the messages but she’s not answering me) or what the problem is but I found somewhere that is only charging $580 so I’m a little off putt by the fact that your price was almost $1800. I feel that you guys are scamming people and I almost lost out on $1200 and I think that’s so morally wrong. She then proceeds to get mad that I’m texting her personal number which I had no idea. I’m just responding to the number that texted me and she starts to get very angry and saying they already put me on the schedule for Wednesday even though Tuesday was the day they had available. And that I was gonna be bringing my own parts which she told me I wasn’t allowed to do that and she’s trying to say that I’m confusing her —— she deleted these messages. I did not think she was going to delete them so I did not screenshot them in time. She then told me that I need to stop texting her because she’s getting pissed off , yes she use those words “you’re pissing me off” is what she said (she then unsent those messages within a couple minutes and I did not catch them in time) but you can see that there are three messages that she unsent because they were rude and aggressive towards me. She tells me to stop messaging her personal phone and block me. THEN SHE CALLS ME!!! And starts yelling at me on the phone. Of course she does this because i cant prove it. I tried to record the phone call but my phone was not doing it and it went so fast. I would not recommend this place to anybody! Not only are they overpriced but they are incredibly rude. UPDATE: I recieved a threatening text message this morning, Sunday, that they will sue me if I do not remove my review. I have now been blocked on Facebook pages because they convinced admin to take my posts down.

The most experiences BEST and most honest Auto Repair Shop in Knoxville. I have been taking my cars to Autoworks for 25 years since moving to Farragut. They have repeatedly taken the time to find the problem and fix it right the first time. They actually diagnose the problem instead of simply guessing and replacing parts. Their rates are fair and competitve. They can do everything your overpriced dealer will do for a fraction of the price.