Wright Buick GMC Service

My 2022 GMC 2500HD Denali Diesel went into limp mode after a battery replacement. Wouldn't go over 30 mph and my dashboard was lit up like a Christmas tree. I easily made a service appointment through the My GMC app for the next morning. It was stressful driving it up McKnight Road and Rt 19 with a top speed of 30mph at best and up hill more like 20. Once I made it i started preparing myself to be waiting for at least an hour or two and the chance that this visit could cost up to $1k. Well my stress was unnecessary because they had me fixed/back to normal in about 20 minutes. And zero charges! I apologize i forgot his name but i believe he's a service manager that was extremely friendly, upfront and honest and took his time to explain the details to me and addressed my questions and concerns as if he cared (which i could tell he did). He also warned me that he recently lost his diesel technician and wouldn't be able to service my diesel if needed and provided me with some referrals of possible service shops that I may want to start with. He even referred the service shop of where his diesel technician jumped ship to. Which shows he is professional and caring to send me to his competitor just so I would be in good hands. Its actually very refreshing to have had this experience today because they're few and far between these days. Well hopefully I dont have any issues long enough for them to recruit a new diesel tech cause i really prefer using this location as my main service shop. Im always hearing of bad experiences with dealer service shops but im happy to report a very positive experience with Wright GMC in Wexford Pa and would have to recommend them based on my experiences.

I purchased a 2024 GMC Acadia Denali. The staff was knowledgeable and friendly. They made purchasing a new car such a pleasant experience.

had part of my tailgate go on my certified GMC sierra. scheduled an appointment, first one on saturday morning. they were supposed to diagnose and replace the problem parts. about 2-3 hours later I had no call. you would think after having it for a few hours I would get some kind of heads up call. no update....didnt say they looked into it...didnt call to say they were fixing it. I called 3 times over the next 4 hours. I talked to their receptionist who said NO ONE IS AVAILABLE IN SERVICE AT THIS TIME. that was the first call...second call same thing. Third call I got told the same thing. I said i dont even need an advisor. I know you all work within walking distance of service, can someone please just go and look and tell me that status of my truck. NO ONE IS AVAILABLE. I asked if I could speak to the GM and get him to look into this. HE IS NOT AVAILABLE EITHER. About an hour later I got a call from their only working service advisor. He never got any of my calls or messages. The front desk girl never notified them I had called. He said they found the problem and it was a $400 fix outside of warranty just for parts. I said I left the name for my warranty service as well as my account number. They said they didnt have a phone number to call them and verify my account...even though they had all my information. so my truck was just sitting there for hours...nothing done to it...no one called to update or ask for info...my calls were never passed along to service... you make your own call but I will never take another vehicle there again. Wright Collision center used to screw me over on never ever calling me when my Hyundai services were complete...now Wright GMC is exactly the same. avoid this place at all costs. they dont give two shi**s about their customers when it comes to service.

They were very helpful to me in an emergency situation. I had driven in to town from out of state the previous evening. Just before arriving, a loud thumping noise started up and dash lights came on. Just by driving the car into the service area from the parking light, they diagnosed the problem. They fixed it up promptly and sent me on my way. Everyone was friendly.

Their customer service was excellent. Everyone was super nice. I was in for a vehicle recall fix and they were quick. I loved the waiting room because besides having a nice area with a tv, they also had a nice area with work stations and free wifi so I could work while I waited. Everything was top notch from start to finish.