Tao's Auto Service

I chose this shop because of the many positive reviews and I wanted to support local business. However, I had a very disappointing experience. Lack of Transparency, Disrespectful and Unprofessional. That's all I have to say about Tao. I brought my car in for a simple job: Replace the AF sensor (B1S1) to pass emissions, complete the inspection, and check a loose bracket near the rear wheel. I clearly explained the order of work. However, the wrong sensor was ordered, and the emissions test was performed before replacing it - resulting in a failure that COULD HAVE BEEN AVOIDED. I had to comeback for re-inspection after replacing the sensor (about 200 miles running). Instead of addressing my original concerns, I was presented with additional costly issues (axle, brake caliber, spark plugs). This was confusing, as I had recently passed a PA enhanced inspection at another shop, and none of these issues were mentioned. I also double checked my maintenance paperwork at Lexus Dealer, my spark plugs were replaced at around 142,000 miles (current mileage ~183,000), which is within their normal lifespan. The spark plugs will usually last for 80,000-100,000 miles. A second shop confirmed there was no issue with them - a full diagnostic were performed. Moreover, the loose bracket, which is the first thing I asked him repaired, was NEVER FIXED. I don't think he did even pay attention to it. Communication was poor throughout. Calls and emails were not returned, and updates were unclear. When I asked for clarification about the new findings, in-person, the response felt dismissive and unprofessional rather than helpful with: "I can't say anything about other shops doing", "Do you trust me?", "Do you want to do it or not?". For the re-inspection (even with an appointment), I had to wait about 2 hours. After reviewing other 1-star feedback, it appears this may be a pattern - customers come in for a simple service but are advised to complete additional, costly repairs without clear explanation. I understand businesses need to make money, but customers deserve transparency, proper communication, and respect. At minimum, the original concerns should be addressed clearly before introducing new issues. Overall, I felt pressured into unnecessary repairs without sufficient explanation. I would recommend BE CAREFUL and NOT FALLING ON low inspection prices or some "good" high/five start ratings.

Avoid this shop for any mechanical repair. Tao is ignorant, unprofessional and irresponsible. I bought an old car which has been idle for 5 years and provided all information for a comprehensive inspection. I followed his recommendations and paid $1,100 for a series of work. At the first time I drove it on the highway, the engine overheated and smoked. I had to tow the car back to Tao's shop. He told me the issue was a coolant leak—but claimed he didn’t check the cooling system because I didn’t specifically request it. He insisted it was my fault. God, I know nothing about cars—that’s exactly why I relied on him to inspect and identify issues— especially critical ones like the coolant system. Finally, he charged me $760 for repair of the radiator. Maybe this shop is fine for cheap, basic maintenance, but I would not recommend them for any serious diagnosis or repair.

I’ve never had an inspection done this fast, smooth and easy! I didn’t have a copy of my registration (only in my inbox) he helped me print it at the desk. This man is so respectful, he even shakes hands with his customers! Highly recommend!!! I know professionalism ! Telling all my friends about this place!

This is the best shop around. I’ve come here multiple times and won’t go anywhere else. I’ve had to bring my 2 toddlers with me a few times and Tao has always made me a priority. He even put the tv on so my 2 kids can watch tv while we wait. His pricing is also fair. I highly recommend.

Responsive. Good work ethics. And they always try their best to explain and make customer understand everything that they're doing to your car. The owner of the shop very accommodating.